Complaints Support Officer

Job Overview

Complaints Support Officer needed in Northallerton. Temporary contract initially paying £14.13ph PAYE. Reference number: RQ.

Key Responsibilities

The successful candidate will assist the team responsible for ensuring an effective, open and robust corporate complaints handling process, developing and implementing policies and procedures as appropriate. The team oversees complaints across the Authority with a lead on Ombudsmen liaison.

There is also close liaison with other complaints teams and representatives across the Council, senior management, elected members, MPs and other authorities and agencies. The team is responsible for developing a positive, open and honest complaints culture across the Council, providing support, guidance and training to staff. Complaints and other representations are assessed to ascertain appropriate action and recorded on the Council's case handling system, which the team also oversees.

Application

Please apply on our website with your CV or email your CV to quoting the reference number.

Equal Opportunities Statement

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

Additional Information

All roles may be subject to pre-employment checks including references, so please be prepared.