Complaints Specialist

An established and growing automotive finance provider, known for excellent customer service and long-term client relationships. A values-led culture and a supportive team environment make this a great place to build your career.

Join the Credit Operations team as a Complaints Specialist, managing regulated complaints and complex enquiries. You'll ensure full compliance with FCA, FOS, and GDPR standards while helping customers reach fair and timely resolutions.

Key responsibilities:

• Manage written and verbal complaints within FCA timeframes

• Handle third-party queries and SARs

• Maintain accurate case records

• Liaise with internal teams and external partners

• Own each case from start to resolution

• Meet personal and team KPIs

You're experienced, empathetic, and confident handling complaints in a regulated setting. A strong communicator who thrives under pressure and takes pride in delivering fair outcomes.

Requirements:

• 2+ years in complaints handling (financial services)

• Automotive finance experience (essential)

• Strong knowledge of FCA/FOS/GDPR rules

• Excellent written and verbal skills

• Strong attention to detail and case management experience

• Proficient in MS Word and Excel

• Competitive salary + bonus

• Pension, healthcare, and benefits

• Career development support

• Friendly, inclusive team culture

Apply now to join a trusted business where your work makes a real difference.