Complaints Resolution Specialist - FinServ (Hybrid)

Cactus Search is seeking a Complaints Advisor for our UK contact centre. The role focuses on handling customer complaints, ensuring fair outcomes, and aligning with FCA regulatory standards. You will investigate, document, and communicate results while maintaining case records and meeting SLAs.

The position offers hybrid office-based hours Monday to Friday with no evenings or weekends, supporting regulated financial services environments and customer-first outcomes.