Complaints Resolution Specialist - Customer Relations

OneSavings Bank PLC is seeking a dedicated Complaints Advisor to join its team in the UK. You will investigate complaints, ensure fair and timely resolutions, and operate under FCA DISP timelines within the Internal Complaints Handling Policy and Treating Customers Fairly guidelines.

The role focuses on thorough investigations, root cause identification, and collaboration with senior staff to drive improvements and uphold customer trust.