Complaints Officer

Social Housing Complaints Officer

Location: Mainly Remote Working, some days required in Newton Abbot.

Contract: 3 months (potential for further extension), 37 hours per week.

Rate: £15.59 per hour plus holiday or £20.26 per hour Umbrella.

Responsibilities include:

• Act as the first point of contact for customer complaints, acknowledging and investigating complaints and communicating outcomes to stakeholders.
• Provide responses to complaints both verbally and in writing, supporting customers throughout the complaints journey, investigating cases on their individual merits, and deciding on case outcomes.
• Ensure issues are identified and reported that could affect other customers.
• Engage with relevant stakeholders including the customer, the Housing Ombudsman, councillors, internal departments and other external stakeholders.