Complaints Handler

Complaints Handler

Location :Eastleigh / Hybrid working available once trained (3 days at home , 2 days in the office)

Salary @ £16.00 per hour

Hours of work: 37 hours per week Monday to Friday

Duration: Temporary ongoing position

Start Date: Immediate start required

Dynamite Recruitment is delighted to be working in partnership with a very well-established and fast-growing organisation based in Hampshire, our client is looking to recruit Complaints Handlers / Customer Relations Officers to join their busy team on a temporary basis immediately.

As a Complaints Handler /Customer Relations Officer you will be responsible for:

• Work as part of a specialist complaints department to deal with customers who have a complaint to make or who are disgruntled with the service that they have been provided with
• Respond and resolve customer complaints and escalations
• Liaise with internal departments and third parties to manage the enquiry with professionalism
• To provide a solution to customers within satisfactory timescales
• Ensure that feedback is provided to the appropriate Line Manager regarding the outcome of a complaint.
• Follow up with the customer if necessary and to ensure that a bad situation is turned into a positive one.
• To respond to customers needs in person and via email

The Ideal Complaints Handler will have/be:

• Demonstrable experience of Complaints & Resolution / have worked within a customer service role where you have managed complaints
• Excellent English skills with strong letter writing skills.
• Confident, and if necessary, authoritative on the phone.
• Strong interpersonal and influencing skills.
• Ability to prioritise workload
• Work independently as well as part of a team.
• Strong customer service and telephone skills.
• Good negotiating skills.

To be considered please submit your CV Immediately.