Competitive

Our client is seeking a skilled Customer Service Sales Executive. The role is offered as a full-time permanent position, working from home one day a week (currently Friday).

Compensation and Benefits

Salary: excellent salary and benefits

Location: Dartford

Hours: 8.30 am to 5.00 pm

Benefits include: 25 days holiday + BH, contributory pension 9%, 3x Life assurance, + more

Additional Compensation

Out of hours: £100 per week plus additional on public holidays of £50 each day. This is on a Rota basis.

Role Overview

Working in a team of 5, the overall purpose of the role is to grow sales and ensure an excellent customer experience. The key responsibilities include building strong and sustainable relationships with customers, acting as a trustworthy advisor, delivering excellent customer service, and proactively following up on quotes to drive sales through up- and cross-selling. The role involves managing high-value and prioritized enquiries/orders, working closely with Order Processing Centres and Operations to ensure smooth transactions.

Performance Metrics

1. Average Order Value
2. Value Conversation Rate
3. Conversation Rate/ Quote Hit Rate
4. Quote Follow Up
5. Customer Satisfaction
6. Other agreed KPI's

Qualifications and Skills

• Relevant education and/or relevant work experience
• Fluent in English - both in writing and speaking
• Customer-focused with the ability to understand and react to customer needs, turning opportunities into sales growth
• Excellent interaction, networking, and communication skills, establishing good relationships with customers and colleagues
• Solid commercial understanding and proactive sales skills
• Growth mindset with a positive, solutions-oriented attitude
• Adaptability to changing circumstances and openness to new ideas
• Curiosity and enthusiasm for learning and development, with the ability to apply new knowledge
• Willingness to share knowledge to enhance team competence
• Good analytical skills and attention to detail, able to act on data-driven insights
• Digital savviness and interest in digital tools
• Excellent telephone sales skills
• Supporting and cooperative attitude, proactive communication, and ethical conduct
• Respect and sensitivity towards cultural and religious differences
• Strong organizational and execution skills, focusing on quality customer sales and service