Community Support Hub Manager

The Organisation:

AsIAm is Ireland's Autism Charity. AsIAm is a fast paced, growing organisation with a vision to create a society where every autistic person is accepted "as they are" - equal, valued and respected. The organisation's purpose is to advocate for an inclusive society for autistic people that is accessible, accepted and affirming. AsIAm works to support the Autistic community and our families to fully engage in Irish life and build the capacity of society to facilitate true inclusion.

AsIAm is now excited to support the Autistic community with the implementation of Regional Community Support Hubs, the first of which are based in Galway and South Dublin.

Our Values

A key expectation of everyone who works for AsIAm is that they demonstrate our values; Perseverance, Same Chance and Service. Our values come into play throughout everything we do at work - how we work together and how we deliver services to the people we support and to the people we work alongside.

The Role

As the Community Support Hub Manager, you will be responsible for the day-to-day operation of the Community Support Hub (CSH). You will contribute to ensuring the delivery of a range of information, advice and post diagnostic support services for Autistic adults and children, their families, carers and interested professionals.

This role provides an ideal opportunity for someone who has experience in casework management and the delivering of effective community supports to Autistic people. They should have a deep knowledge of Autistic culture, and Autism related issues in Ireland.

The successful candidate will have the ability to communicate in a sensitive and professional manner with Autistic individuals and families at their most vulnerable and challenging times. They will also have the ability to provide both informal and formal training on Autism related matters to members of the team as required. The role requires the successful candidate to adapt and build CSH resources and services provided.

Main Purpose of the Post:

• To provide direct management and supervision to team members via weekly 1:1's, performance appraisals and probationary reviews.
• To oversee daily operations of the Community Support Hub.
• To develop and deliver advice, information and support on a range of issues impacting Autistic individuals throughout the lifespan.
• To support adults following their diagnosis by providing information and advice to help them navigate systems and support.
• To support parents following their child's diagnosis by providing information and advice to help them support and understand their child.
• To promote acceptance and understanding of the needs of Autistic individuals across the spectrum among professionals and the wide community.
• To identify gaps in access to information and support, particularly post diagnosis and to formulate responses to meet needs.
• To engage with individuals and groups to enable access to mainstream and other services.
• To ensure the AsIAm CSH demonstrates sound governance and compliance.

General Responsibilities:

• To maintain accurate and confidential records relating to people accessing the services of the CSH.
• To provide accurate and current information and guidance to individuals on a range of issues such as benefits, housing, health and wellbeing.
• To provide detailed reports and statistics regarding the activity of the service for internal and external audiences as and when required.
• To support the development and collation of a range of information resources.
• To develop activities, groups and opportunities that would enhance the wellbeing of individuals accessing the CSH.
• To ensure the CSH is meeting the needs of the Autistic community in the region.
• To collaborate with internal and external partners to identify appropriate action.
• Attend meetings on behalf of the organisation.

Specific Responsibilities:

• To ensure safeguarding concerns are appropriately managed, under the guidance of the organisation's DLP(s) / DO(s) and contribute to the maintenance of good safeguarding practices across the organisation.
• To review and adhere to protocols and policies in the operation of the CSH to ensure compliance with all regulation and best practice guidelines and to ensure consistency in approach. Regular reviewing of polices is essential.
• To provide and support risk assessment and management of all activities within the CSH.
• To oversee trend analysis on the level, type, and frequency of service users and at times present this information to relevant stakeholders and team members.
• To identify team training needs and keep up to date with relevant changes in legislation and policy.
• To ensure that the CSH delivers agreed outcomes for the target area as agreed in the Service Level Agreement.

Training and Development:

• To undertake Core Training as identified in the Induction process.
• To actively identify personalised learning objectives and engage with and contribute to the 1:1 and review process.

Finance:

To oversee the local CSH budget and liaise with Head of Community Support Hub Services to follow all direction and guidelines pertaining to financial and budgetary procedures.

Quality:

• To monitor and ensure that all duties reflect best practice and are carried out in accordance with the requirements of organisational policy and legislative requirements.

Wider AsIAm Team:

• To participate in the overall team to ensure collaborative teamwork and support other team members as required.
• To attend events on behalf of the organisation.

Requirements:

Essential:

• Previous leadership experience in social care, social work, nursing, education, health or clinical sciences personnel
• Academic qualification in social care, social work, nursing, education, health or clinical sciences
• Minimal of four years' experience working in an Autism support service (e.g., HSE, charity sector, school etc.) with both Autistic children and adults

Desirable:

• Experience in establishing and building an Autism related service

Contract Duration:

This is a permanent role subject to HSE funding.

Salary and Benefits:

Salary will align with Grade VI of the HSE Consolidated Pay Scale. In addition, we offer:

• Annual leave allowance of 23 days p.a., rising in line with years of service
• Additional paid time off (company days) as approved by Management
• Inclusive and neuro-affirmative team environment
• Pension Plan (initially through "My Future Fund" and transitioning to Company Pension plan on successful completion of probation)
• Employee Assistance Programme and Death in Service Benefit
• Healthcare Cash Plan (on successful completion of probation)

Work Schedule and Hours:

The role is five days per week across Monday to Saturday. Working hours are 9:00am to 5:00pm.

The role holder is required to have a degree of flexibility regarding working hours with the expectation of some evening and weekend work.

Location:

This is an In Person role based in our Community Support Hub premises at 5A Swift's Alley (off Francis Street), The Liberties, Dublin.

Applications:

To apply for this position, complete the application form and attach your CV and a cover letter.

The closing date for receipt of applications is 8 May 2026.

Note: All candidates must be willing to undergo Garda Vetting should they be successful.

AsIAm actively supports inclusion in the workplace and will endeavour to provide reasonable accommodations as requested by candidates throughout the interview process for this position. AsIAm particularly welcomes applications from Autistic individuals.