Community Host FTC until end Sept 2026

Role Overview

We are looking for an amazing day Community Host to join our friendly team at Spring Wharf in Bath and act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property.

This role is a fixed term contract working 30 hours per week.

Responsibilities

• Act as the face of the community, delivering a professional and welcoming service to residents and visitors.
• Maintain building safety and security through inspections and emergency procedures.
• Complete operational tasks to ensure compliance and support team KPIs.
• Support the resident journey to deliver an excellent living experience.
• Respond to leasing inquiries and support viewings and applications.
• Assist prospects through to move in and update listings to support marketing activity.
• Contribute to reporting and market insights.
• Ensure applications meet compliance requirements for move ins, renewals, and move outs.
• Prepare apartments and coordinate cleaning/maintenance for move ins and move outs.
• Deliver smooth move in and move out experiences.
• Support renewals and complete inventory reports.
• Manage end of tenancy checks, damages, and deposits.
• Handle resident enquiries, complaints, and accounts.
• Log and manage maintenance requests.
• Maintain accurate records and data systems.
• Manage parcels, keys, bookings, parking, and utilities.
• Support resident events and communications.
• Coordinate contractors and services access.
• Conduct inspections and report issues.
• Perform regular safety and maintenance checks.
• Monitor CCTV and control site access.
• Manage visitors and report concerns.
• Follow emergency and continuity procedures.

Qualifications

• Strong customer service and communication skills.
• Organised, detail focused, and proactive.
• Confident working independently and handling issues calmly.
• IT literate (MS Office and related systems).
• Committed to high standards and resident experience.
• Relevant qualifications are desirable.
• Professional, enthusiastic, and results driven.

Benefits

• Birthday day off
• Monthly paid wellbeing hour
• Enhanced annual leave
• Company pension scheme and medical cover
• Refer a friend scheme
• Paid volunteering day and social events
• Enhanced sick pay and family leave
• Life events support
• Cycle to work scheme
• Study support
• Long service awards
• Employee assistance and counselling

We believe you deserve to celebrate special moments with your loved ones.