Commercial Retention & Escalations Specialist

Panda is seeking a Commercial Retention & Escalations Agent to resolve issues for commercial customers, safeguard revenue, and support onboarding of smaller accounts. You'll own escalations, investigate service and billing concerns, and identify opportunities for retention and revenue protection.

You'll work with Customer Service, Operations and Revenue teams to find practical solutions, communicating clearly and maintaining strong customer relationships. Experience in waste management is a plus.