Commercial Operations Administrator

Overview

Working in a fast paced environment, the incumbent will be instrumental in helping to enable the smooth running of the Commercial Operations department from an administrative viewpoint. It will provide a high level of administrative support to the Product Manager and Retail Buyers.

Key elements are demonstrating excellent customer care skills in dealing with customers, both internal and external, and maintaining & developing the ongoing & continuous integrity, infrastructure & information on the EPOS (Electronic Point of Sale) database.

Key Responsibilities

• Maintaining EPOS database and product information for each line.
• Identifying price changes, actioning stock transfers, investigating non scans, processing damages.
• Adhere to and maintain effective management of stock administration and rigorously investigate and elevate all discrepancies.
• Ensure all reports are reviewed on a weekly or monthly basis (as prescribed) investigating any anomalies and escalating concerns to the buyer (e.g. Nil sales reports).
• Responsible for running tolerance checks on item cost and selling price data to ensure financial accuracy of the merchandise management system.
• Liaise with suppliers on matters such as chasing open orders and dealing with invoice queries & credits.
• Producing planograms for stores.
• Analyzing best sellers and ensuring they are always in stock.

About You

• Sound experience in a busy office environment, preferably in leisure and hospitality sector with emphasis on customer care.
• Understanding of EPOS and basic merchandising principles.
• Knowledge of operation of standard office equipment.
• Knowledge of clerical and administrative procedures and systems such as filing and record keeping.
• High standard of presentation and accuracy of work.
• Ability to establish positive working relationships.

Contract

You will be employed on a 12 month fixed term contract working 16 hours over 2 days per week (Monday to Friday).

Benefits

• 29 days holiday inclusive of bank holidays, rising to 31 days at 5 years' service.
• Unlimited free entry to Longleat for our employees.
• Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata.
• 50% off Membership for Friends and Family.
• Discounts on food and beverages and retail merchandise.
• Discounts on VIP Experiences and Accommodation.
• Discretionary bonus scheme.
• Employee Assistance Programme.
• Employer contributory pension scheme.
• Life assurance scheme.
• Perks at work.
• Range of flexible working schemes.