Commercial Manager

Overview

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. We support digital payments that are secure, simple, smart and accessible. Our technology and partnerships deliver products and services that help people, businesses and governments realize their potential.

Title and Summary

Commercial Manager

Role

This is an exciting opportunity to join the Commercial team within Vocalink Limited's Product Management function. Vocalink plays a critical role at the heart of the UK economy, enabling salaries, utility payments, ATM transactions, and the clearing of cheques. Our infrastructure supports more than 60 million citizens daily, processing over 11 billion transactions annually with a combined value exceeding £6 trillion. As a Commercial Manager, you will be a key member of the team responsible for ensuring Vocalink meets its contractual obligations, supporting the business in responding to customer requests, and acting as a cross-functional centre of excellence for all commercial matters. You will collaborate with colleagues across Product, Finance, Legal, Operations, and Technology to ensure Vocalink continues to deliver market-leading services and responds effectively to evolving requirements.

Responsibilities

• Commercial Oversight: Evaluate commercial opportunities, review cost estimates, and prepare or assess business cases to support strategic decision making.
• Influence and support change management processes to ensure robust commercial alignment and governance.
• Contract Compliance: Manage Vocalink's major scheme contracts, ensuring obligations are clearly understood and adhered to.
• Support the Product Management function by interpreting contractual requirements and ensuring alignment with operational delivery.
• Provide surge capacity during peak periods or when heightened commercial activity is required.
• Regulatory Developments: Partner with Compliance and Legal to interpret regulatory changes and assess the impact on services, commercial frameworks, and customer charges.
• Translate evolving regulation into clear, practical commercial and operational implications for the business.
• Customer Billing Management: Oversee customer billing team, responsible for accurate billing and effective debt collection processes.
• Manage the price change process end to end, ensuring billing reflects agreed commercial positions and customer commitments.

About You

We are looking for someone who can thrive in a complex, cross functional environment and bring strong commercial judgement.

Essential skills

• Proven experience managing large and complex commercial agreements.
• Strong stakeholder management skills, with the ability to influence and collaborate across multiple business areas.
• Comfortable operating in ambiguous or evolving environments, helping to shape processes, controls, and ways of working.
• Ability to distil complex issues into clear, actionable guidance for the business.

Desirable skills

• Experience working within a regulated environment, with the capability to interpret new regulation and understand its commercial impact.
• Advanced Excel modelling skills.
• Finance qualification (e.g., ACA, ACCA, CIMA).

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with inherent risk. Every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices; ensure the confidentiality and integrity of information; report any suspected information security violation or breach; complete periodic mandatory security trainings.

Part of Mastercard's broader mission includes enabling easier payments, faster checkouts, richer data insights for merchants, broader financial access, simpler corporate purchasing, faster commutes, and more efficient government services. We provide tools to help small businesses access a world of buyers and to combat fraud.