Commercial Insight Analyst

Commercial Insights Analyst, Permanent

At Costa Coffee, we're on a mission to reimagine coffee experiences across the globe. From bustling cities to local communities, we're creating meaningful coffee moments, powered by innovation and driven by purpose.

As a proud part of the Coca-Cola system and working hand in hand with our pioneering partners, we're in over 50 countries and counting. Whether it's served in-store, from a machine, at home, or on the go, every cup is thoughtfully crafted by our passionate teams who put heart into every moment.

Our teams truly make a difference. Whether it's pioneering new tech for the perfect pour, launching award-winning campaigns, developing exciting new menu items, or supporting our people to grow - together, we stir up success.

This newly created role sits within our Global Revenue Growth Management Centre of Excellence, driving data-led decision-making to unlock value across our global markets. The position plays a pivotal role in strengthening our end-to-end revenue management processes through advanced analytics, smart pricing expertise, and cross-functional collaboration to identify growth and efficiency opportunities. By translating complex data into clear insights and actionable recommendations, the role will help create a continuous improvement cycle that enhances performance, control, and commercial impact worldwide.

We value curiosity, inclusivity, and a problem-solving mindset. If you thrive in a fast-paced, global environment and are excited to make a meaningful impact, we encourage you to apply.

With inspiring experiences, development programmes, and our apprenticeship scheme, your career can grow far beyond the day-to-day.

What you'll do

Being aCommercial Insights Analystis about so much more than bringing our coffee to the world. It's your chance to stir up real success - which means you'll be:

• DrivingGlobal Revenue Management performance. Lead robust analysis to support monthly reviews of proposed business changes, assess performance against agreed KPIs, and ensure delivery against Revenue Management targets through clear, data-driven recommendations.

• Deliver insightful product and promotional analysis. Evaluate promotional and trial performance versus KPIs, provide clear next-step proposals, and identify scalable opportunities across global markets to optimise NSR and margin.

• Provide pricing optimisation recommendations. Become a Smart Pricing expert, utilising Costa's Smart Pricing Tool to work with a range of Global markets, modelling price changes to providing optionality and recommendations through a data-led approach.

• Enhance pricing, segmentation and margin performance. Monitor internal performance across products, price, promotion and segmentation, using store and SKU-level data, alongside external and competitor data, to identify underperformance, unlock growth opportunities, and achieve margin targets.

• Strengthen governance, control and cross-functional alignment. Monitor cost price inputs and operational inefficiencies (e.g. over-ordering, bottom-performing stores), partner with Category Managers and cross-functional teams to resolve issues, and present clear, professional insights to drive informed decision-making and continuous improvement.

Who you are:

It's your unique ingredients we're interested in:?

• Strong commercial and financial acumen, with an understanding of pricing, promotional mechanics, margin, OI, volume, rebates and price elasticity. Experience within retail, category, finance or similar analytical environments advantageous.

• Advanced Excel-led analytical capability. Highly proficient in Excel as a core tool, with the ability to manipulate and interpret largedatasets and present commercial and insight-driven recommendations clearly.

• Effective communicator and collaborative stakeholder partner. Able to translate data into clear, accessible insights and work cross-functionally with a range of stakeholders, building strong working relationships to support informed decision-making.

• Organised and process-driven. Structured and detail-oriented, capable of managing multiple priorities, tracking performance and maintaining data accuracy and governance across end-to-end processes.

• Curious, analytical and solutions-focused mindset. Comfortable navigating complexity, able to juggle large datasets, interrogate what the data is signalling, and proactively identify risks and opportunities

So, why Costa

We didn't become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression, and integrity-with some brilliant perks to sweeten the deal. We work in a hybrid environment, giving us t