Commercial Account Handler Customer Operations London

About the role

Here at Superscript, we're looking for a Commercial Account Handler. Superscript aims to enable SMEs to take necessary risks with suitable business insurance, and our Commercial SMERetentions team plays a key role in achieving this.

This role involves maintaining and strengthening customer relationships by preventing policy cancellations and encouraging renewals through proactive communication. We seek a self-motivated individual who is confident with clients and eager to learn and develop.

What you'll do

• Proactively contact existing policyholders via phone, email, or other channels to retain their policies
• Communicate with policyholders before renewal dates to discuss benefits and upsell opportunities
• Understand customer concerns to provide appropriate solutions
• Identify reasons for potential cancellations and develop strategies to retain customers
• Explain policy changes, premiums, and enhancements for new and existing policies
• Help customers understand how different insurance policies meet their needs
• Suggest improvements to the customer experience and share ideas with the team

About you

• Excellent communication skills, both written and verbal
• Self-motivated and proactive
• Willing to learn and develop
• Experience with Acturis, Hubspot, Zendesk, and Aircall
• Knowledge of Commercial combined insurance
• Strong problem-solving skills
• Comfortable initiating communication via phone or email
• Growth mindset with a track record of meeting and exceeding targets
• Positive attitude and professional demeanor

What we offer

• Competitive salary and career growth opportunities
• 25 days of holiday for work-life balance
• Hybrid working model
• Vitality private health and dental insurance
• Generous pension scheme (up to 10%)
• Access to Spill, our mental health platform
• Cycle-to-work scheme
• Latest Apple tech and tools for success
• Modern, informal office environment with social events
• Location in the City of London