Collections Support Specialist: Customer Care & Compliance

Jobtailor is recruiting for a collections and customer service role based in Manchester. You will support customers across chat, phone, email, and written communications, tailoring help for vulnerable customers with sensitivity and care.

You'll actively listen, assess situations, and agree sustainable solutions while maintaining accurate records and meeting KPIs and SLAs. Ideal candidates have experience in collections or financial services, strong communication skills, and familiarity with