Collections Supervisor

PE Global is currently recruiting for a Credit and Collection Supervisor for a leading multi-national FMCG client based in Birmingham.

This is an initial 5 months contract position until the end of 2026.

Pay rate is between £20.35ph and £26.48ph depending on experience. Working 36 hours per week.

Duties of the role/Responsibilities

• Hold weekly ledger reviews with Collections Executives to review outstanding debt, offering guidance and support to resolve complex queries
• Support Collections Executives with customer contact escalations, this will involve customer phone calls, emails and on occasions face to face to recover monies owed
• Conduct Overdues/Invalids meetings with Commercial
• Conduct daily and ad-hoc Overdues meetings with the Back Office, guide and support in driving actions to ensure timely customer payments are received
• Arrange ad-hoc meetings with key stakeholders to ensure required actions have been completed ahead of communications to the customer
• Assist / co-ordinate in the prompt resolution of customer queries during the collections cycle
• Undertake analysis of Root Cause Code in the Dispute Management System (DMS) to recognise common issues / trends
• Liaise with internal stakeholders to drive a reduction in future claims based on Root Cause findings
• Identify potential customer risks / behaviours and escalation to Credit Risk Analyst
• Ensure Collections Executive is adhering to defined SLAs within the collection process, and maintaining DMS Dispute Case data daily ("Housekeeping").If not, identify root cause and take actions to resolve
• Increase capability/upskill the Collections Executive through training, mentoring and coaching
• Adopt a Customer Service-Orientated approach to build and maintain positive relationships with customers and internal stakeholders

Education/Experience

• Credit control experience
• Expert in financial / ledger analysis
• High-level SAP competence
• Experience in a fast-moving consumer goods or consumer packaged goods company
• Proficient organisational, prioritisation and time management skills
• Strong numerical, analytical and logical reasoning skills
• Experience of working within a customer facing role
• Experience in an Order to Cash environment
• Advanced knowledge of MS Office Applications, particularly Excel
• Able to identify and remove barriers to enable team success
• Ability to coach and lead others
• Effective Business Partnering
• Conflict and Relationship Management

Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in UK