Cloud Migration SME x2

IT Service & Cloud Migration SME x2
Locations: Lithuania, Estonia, Latvia, Poland (Baltic Regions)

We are seeking TWO experienced IT Service & Cloud Migration Specialists to lead the transition of applications and services into a cloud environment, while ensuring robust IT service management and documentation processes are maintained. This role offers a hybrid working arrangement (50% office-based, 50% remote).

Key Responsibilities

• Cloud Migration - Design and implement the migration path to AWS, planning and supporting the transition of applications and services into the cloud environment.
• Documentation Management - Consolidate and maintain up-to-date documentation for applications and services, including business continuity plans, system architecture, impact assessments, recovery plans, and user manuals.
• Incident & Problem Management - Monitor and coordinate the resolution of incidents, ensuring minimal business impact and completion of root cause analyses for recurring issues.
• Service Monitoring - Oversee overall application status, including end-of-day/week/month activities to ensure continuity and performance.
• SLA Development & Management - Create SLAs for services/applications not currently covered, track compliance, and report on performance.
• Service Status Reviews - Lead regular review sessions with stakeholders to assess service health and plan upcoming activities.
• Budget Management - Contribute to the financial oversight of IT service delivery, ensuring cost efficiency.
• Vulnerability Management - Coordinate with security teams to plan and track remediation activities for identified vulnerabilities.

Requirements

• Proven experience with AWS cloud environments and migration projects.
• Strong knowledge of IT service management processes and frameworks.
• Excellent documentation and communication skills.
• Ability to work collaboratively with technical and non-technical stakeholders.
• Experience managing SLAs, budgets, and vulnerability remediation processes.

Benefits

• Hybrid working (50% office-based, 50% remote)
• Opportunity to work across multiple regions - Baltic regions (Travel expenses included)

NOTE: If successful, you will be expected to travel to the client site.