Closedown Specialist

Company Overview

CameraMatics is a leading provider of cloud based fleet management solutions. Our innovative technology helps businesses optimize fleet operations, improve driver safety, and enhance efficiency.

Job Description

We are seeking a proactive and detail oriented Scheduling Closedown Specialist to oversee the engineer closedown process, ensuring all work is completed to specification, properly commissioned, and billed accurately.

Key Responsibilities

• Oversee the engineer closedown process, ensuring all jobs are completed, signed off, and compliant with customer requirements.
• Confirm engineers have correctly commissioned all installed equipment before work orders are closed off.
• Validate commissioning documentation, ensuring no faults have been flagged.
• Review engineer feedback, particularly for partially completed work or where work was not carried out at all, and escape any technical or customer issues as appropriate.
• Ensure out of warranty work and additional kit usage is captured, costed, and charged to the customer.
• Liaise with Scheduling, Technical Support, Warehouse, and Customer Success teams to resolve any discrepancies.
• Maintain accurate records of closedown activities, engineer notes, and associated costs.
• Provide reports on closedown performance, recurring issues, and opportunities for process improvement.
• Support training and best practice guidance for schedulers and engineers regarding closedown procedures.
• Ensure all closedown activity contributes to improved customer satisfaction, operational and commercial efficiency, and accurate revenue recognition.

Qualifications & Experience

• Previous experience in scheduling, service coordination, or field engineering support desirable.
• Strong understanding of work order management, commissioning processes, and service reporting.
• Excellent attention to detail and organizational skills, with the ability to manage multiple priorities.
• Strong communication skills to liaise effectively with engineers, customers, and internal stakeholders.
• Proficiency in Salesforce, scheduling software, and Microsoft Office.
• Ability to work independently, take ownership, and drive accountability in others.

Why Join Us?

You'll play a pivotal role in ensuring the integrity and efficiency of our service delivery while safeguarding revenue through accurate charging and closedown. This is a key opportunity to shape best practice, influence operational performance, and support the growth of a leading telematics company.