Clinical Service Manager - Croydon Home Treatment Team

South London and Maudsley NHS Foundation Trust

Clinical Service Manager - Croydon Home Treatment Team

The closing date is 02 March 2026

An opportunity has arisen for the Service Manager for Croydon Home Treatment Team, based at The Bethlem Royal Hospital

The role involves managing Croydon's Home Treatment Service working closely with Inpatients, the Acute Referral Centre, Liaison and Community Teams to ensure early intervention in crisis and reduction in the reliance on bed based services for people in mental health crisis.

The Home Treatment Teams provide 7 day a week crisis assessment and intensive home treatment to patients with the aim of preventing admission where possible or if admission is required, facilitating earlier discharge. The Service Manager post is Monday to Friday 9-5 with some flexibility required, including to facilitate face to face assessments. You will also be required to participate in the Trust wide on call system and provide cover for colleagues across the crisis pathway when required.

The post holder will provide leadership within the borough for ensuring smooth interface working between services to ensure timely admission and discharge from hospital.

The post holder will provide line management and clinical & operational leadership to the team, working closely with the Consultant and Advanced Practitioners to maximise effectiveness and efficiency of service provision. The aim is to ensure integrated clinical, operational, quality and financial outcomes are achieved.

Please see attached JD

Main duties of the job

To provide demonstrable assurance that the resources available achieve efficiencies, reduction of waste and improvements in clinical quality.

To measure outcomes to demonstrate achievements against care pathway standards.

To promote the engagement of carers and families in the care pathway.

Responsible for ensuring high levels of operational effectiveness, including throughput, resource utilisation and the attainment of performance targets within service lines.

To work in partnership with housing providers, faith organisations day centre staff, outreach teams and other agencies providing support to the client group.

For further details , please see attached JD.

About us

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It's important to us that you are valued and appreciated and that's why we have a comprehensive benefits package on offer.

Some of our benefits are highlighted here:

• Generous pay, pensions and leave. We offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
• Work life balance. Flexible working and support a range of flexible options, such as part time working and job sharing.
• Career development. There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes.
• Car lease. Our staff benefits from competitive deals to lease cars.
• Accommodation. Our staff benefits from keyworker housing available on selected sites.
• NHS discounts. With discounts up to 10% from a variety of well known retail brands through the Health Service Discounts website.

Other benefits include:

• Counselling services
• Long service awards
• Cycle to work scheme
• Season ticket loan
• Staff restaurants

Job responsibilities

To ensure the delivery of service within the resources available whilst maintaining the quality of service provision.

To identify commercial opportunities within the clinical service and seek to achieve income leadership.

To support the development of a culture that promotes leadership through coaching.

To line manage and performance manage team leaders/managers in accordance with Trust standards and protocols.

To assist in recruiting, motivating, training, developing and retaining appropriate staff enabling them to have the skills, expertise and discretion to function effectively in their roles.

Provide demonstrable assurance that staff have the appropriate skills and competence to deliver high quality care.

To recruit/develop team leaders/managers who meet the organisational standards and measure performance against leadership and management competencies adopted by the Trust.

To be a visible leader and be accessible to clinical staff, services users and carers.

To deputise for the General Manager as required.

For further details, please see attached JD.

Person Specification Qualifications

• Recognised Professional Qualification in Health or Social Work (DipSW/CQSW), Mental Health Nursing (RMN), Psychology or any allied medical profession.
• Educated to Degree Level
• Management course or relevant evidenced CPD

Experience

• Relevant clinical and operational experience in MH services
• Experience of managing budgets and resources effectively
• Experience of managing multi disciplinary teams and ensuring workforce support, supervision and competency
• Experience at senior management/clinical level collaborating and working to improve service delivery
• Experience of managing/monitoring performance
• Experience of managing urgent care and flow functions
• Experience of working closely with acute care and other urgent care partners
• Experience of participating in Quality Improvement, transformation and/or research projects

Knowledge / Skills

• Knowledge of the current policy context and the implications for mental health workforce, MDT working and trauma informed care
• Knowledge and understanding of processes and policies related to quality and safety
• Working knowledge of relevant legislation and policies associated with Mental Health Care
• Able to negotiate and influence in order to achieve objectives without direct line management
• Able to work rapidly and responsively as required for urgent care functions
• Awareness of evidence based practice in specialist clinical services
• Able to work on several projects simultaneously using project management skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South London and Maudsley NHS Foundation Trust

£61,631 to £68,623 a yearper annum inclusive of HCAS