Clinical IT Support Specialist

Clinical IT Support Specialist

Apply locations

Manchester Office

Time type

Full time

Posted on

Posted 5 Days Ago

Job requisition id

JR-

About Uniphar

Who we are

With 3,000+ employees across Ireland, the UK, Europe, MENA, and the U.S., Uniphar partners with 200+ top pharmaco-medical manufacturers, delivering specialised, tech-enabled solutions through its three divisions: Medtech, Supply Chain & Retail, and Pharma.

This opportunity is within Uniphar Medtech, focused on delivering innovative medical technologies and solutions.

Role Overview

The purpose of the role is to install and configure Clinical Information Systems at customer sites and resolve or escalate issues. It involves remote and onsite support throughout the UK, with some work from home after training.

Principal Duties and Responsibilities

• Install Server and Client Hardware/Software
• Interface Medical Devices to a Clinical System
• Integrate with Hospital Wide Information Systems such as Laboratory and PACS systems
• Advise Customers on Design Solutions and Workflows
• Detect and mitigate potential performance issues
• Ensure compliance with company quality procedures
• Follow protocols for call logging and service scheduling
• Manage customer relations and ensure satisfaction
• Participate in a 24x7 on-call rotation; occasional work outside normal hours

Role Requirements

The role focuses on Windows and SQL Server Administration and troubleshooting. Desirable experience includes:

• Strong Windows Server Administration
• MS SQL Server Administration and Reporting
• Scripting (SQL, JavaScript, Visual Basic)
• Virtual machine technology
• Networking
• Citrix
• Desktop support
• Customer service and troubleshooting experience
• Excellent communication skills
• Analytical skills
• Self-motivated team player
• Full driving license
• Degree in Engineering, Computer Science, or IT (preferred)

Minimum of 5 years of experience with Windows and MS SQL Administration is ideal.