Clinical Administrator - Bank

Clinical Administrator - Bank (Hospital)

Published 14 days ago. Closing in 10 days.

(This is a Permanent, Bank vacancy.)

The Vacancy

Are you organised, compassionate and ready to make a meaningful difference? As a Clinical Administrator - Bank, you'll provide essential administrative support to our clinical services across the hospice, ensuring all data and administrative tasks are completed in a confidential, efficient, timely, and secure manner. This role is central to maintaining high standards of patient care and service delivery through accurate record-keeping, responsive communication, and proactive support of clinical and governance processes.

Joining our bank team gives you flexibility, variety, and the opportunity to contribute to care that truly makes an impact. You'll be part of a supportive organisation driven by Compassion, Collaboration and Empowerment-our core values that guide everything we do.

• Location: St Peter & St James Hospice, BN8 4ED
• Contract type: Bank contract
• Closing date: We will be shortlisting and interviewing as applications are received, so early applications are encouraged.

What you'll be doing

• Providing responsive and organised administrative support across clinical teams
• Managing shared inboxes and handling queries professionally
• Taking calls from patients, families and healthcare professionals with empathy and clarity
• Maintaining accurate and confidential patient records using SystmOne
• Supporting governance processes, including preparing meeting agendas and taking minutes
• Working collaboratively across departments to ensure seamless coordination
• Providing occasional reception cover as required

What we're looking for

• Strong IT literacy, including confident use of Microsoft 365
• Experience using SystmOne or similar record systems
• Excellent written and verbal communication skills
• Ability to prioritise effectively and manage a varied workload
• High attention to detail and accuracy
• Commitment to confidentiality, data protection and GDPR
• A flexible, positive and proactive approach
• Ability to work independently and as part of a team

What we offer

• Flexible bank shifts to suit your availability
• A supportive, compassionate working environment
• Opportunity to contribute to care that truly matters
• Training and development aligned with your role

If you're organised, motivated, and passionate about supporting exceptional care, we'd love to hear from you.

Please view the full job description and person specification at the bottom of the webpage.

For more information or an informal chat about the role, please contact Juliet Bennett at . We look forward to hearing from you!

The Organisation

St Peter & St James Hospice is a leading provider of specialist palliative and end of life care for our Mid-Sussex community.

People affected by life-limiting illness are central to everything we do and it is our mission to ensure they receive the best possible care, in the right place, at the right time.

Our services are free of charge can be accessed at home, in a care setting, or at the Hospice in North Chailey.

We achieve our goals through the organisation's talented people, by attracting, retaining and developing a highly skilled, diverse and engaged workforce.

Over 150 employees and 400 volunteers work in a variety of roles across our Clinical Services, Retail and Support Functions. If you're looking to put your skills to use in an organisation that makes a difference for its local community and values Compassion, Integrity, Accountability, Excellence and Inclusivity then click 'Apply Now'!

The Benefits

• 27 days holiday
• Enhanced maternity/adoption pay
• Monthly occupational health clinics
• 20% discount in our charity shops

Our people

• Trainee Nursing Associate
• Dr Rob Kidway - Speciality Doctor
• Vrishali Pawar - People Services Assistant
• Jon Anderson - Community Clinical Nurse Specialist
• Jess Stobbart

'I worked in Housekeeping, then on the In-Patient Unit and am now in the Community Team undertaking a degree supported by the Hospice.'

'It's the people we work with and the community we serve that make it such a special place.'

'I've been here for nearly 25 years and continue to enjoy supporting our patients, their loved ones and carers both at home and at the hospice.'

'If you have the appetite to develop your skills, you are encouraged and empowered to learn and grow within the organisation.'

'Being a part of someone's end of life care and supporting their loved ones through their grieving process is a real privilege.'

'Working here, I've learnt that the smallest actions can create the biggest changes in people's lives.'

Our people are our strength. We value diversity and inclusion so encourage applications from everyone, regardless of race, national origin, sex, gender identity and/or expression, sexual orientation, religion, disability or age.

Please ensure you have your own means of transport as the hospice is not accessible by bus and is located on a main road without public footpath. Our precise location can be found here:

If you have any questions about this vacancy or require any reasonable adjustments throughout the recruitment process, please contact us on .

Please note we may shortlist and interview candidates as applications are received. Offers of employment are subject to satisfactory results from pre-employment checks (right to work, references, Occupational Health, and DBS if applicable).