Clinic Manager (Rotterdam and Utrecht Clinics)

We are DrSmile powered by Impress

We believe everyone deserves a smile that makes them happy!

Since 2019, we have been offering high-quality invisible orthodontic care with cutting-edge technology. Now present in 8 countries with over 140 clinics, our mission is to improve the health and quality of life of our patients worldwide.

We are looking for a Clinic Manager in Rotterdam and Utrecht Clinics

Will you join us?

Responsibilities :

• Oversee the clinic's sales performance within your area of responsibility.
• Lead a team of professionals, including doctors, hygienists, and sales associates.
• Communicate the company's vision, motivate teams, and ensure outstanding team performance.
• Monitor daily and weekly sales plans and conversion rates for both sales associates and doctors.
• Take responsibility for the clinic's budget and achievements, track conversion rates, develop improvement plans, and implement them.
• Build genuine connections with customers, ensuring they remain enthusiastic about their journey toward a more confident smile.
• Ensure adherence to sales processes and proper follow-up procedures.
• Resolve escalated patient concerns or issues.
• Organize clinic teams, including sales, nurses, hygienists, and doctors; ensure staffing needs are met and create schedules.
• Participate in hiring, training, feedback sessions, and contract terminations.
• Guarantee compliance with health regulations and protocols.
• Contribute to marketing activities, host influencers, and participate in photo sessions, which may include creating social media content.
• Deliver a seamless customer experience throughout their journey.
• Maintain clinics at 100% aesthetic standards and achieve the highest NPS (Net Promoter Score).
• Travel to the Utrecht clinic 2-3 days per week

Requirements :

• 2+ years of experience in a similar role.
• Previous experience in similar industries like luxury, dental and medical clinics,.
• Positive, curious, and enthusiastic attitude.
• Sales-oriented and able to work independently.
• Proficiency in reporting on Google Sheets.

What We Offer ️ ️:

• Unique working conditions as part of an international and multicultural team.
• Cutting-edge technology.
• Incentive program linked to KPIs.
• Benefits related to our treatments, aligners, and products.
• Modern, fully renovated dental centres.
• Career development opportunities and room for growth.

Please note that unfortunately we cannot provide visa sponsorship, and to be considered for this role, candidates must be able to provide proof of their eligibility to work in The Netherlands.

At Dr Smile (Powered by Impress), we foster a culture of inclusion and diversity. We celebrate the individual strengths, perspectives, and experiences of our employees and encourage all candidates to apply regardless of race, color, religion, gender identity, sexual orientation, age, national origin, disability, or any other factor.