Clinic Coordinator

Clinic Coordinator

The closing date is 28 June 2026.

An exciting opportunity has arisen for a highly organised and proactive administrator for our Allergy Clinic.

We are looking for an organised, proactive professional with strong communication, leadership and IT skills, and experience in a busy administrative environment, for the role of Clinic Coordinator.

You will have a strong commitment to patient centred care, with the ability to remain calm and professional in a complex multi disciplinary environment. You will work closely with other administrative teams, clinicians and managers to ensure safe, efficient delivery of the Allergy Service to our patients.

In return, you will join an outstanding organisation committed to staff development, wellbeing and delivering excellent, patient focused care.

Main duties of the job

• Responsible for coordinating the Allergy service working closely with the clinical, administrative and management teams to prioritise high risk patients.
• Manage the new and follow up booking processes, and ensure that patients are booked in priority order.
• Produce performance reports and weekly Patient Tracking Lists using complex data, and present these to wide audiences including the Trust's Head of Elective Access, Operational Management and Clinicians.
• Line manage the allergy administrative booking and tracking teams.
• Provide cross cover as required for pathway tracking, outpatient procedure and day case booking duties at times of absence and high demand.

About us

Cambridge University Hospitals NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1,100 beds, the Trust's priorities focus on a quality service that is all about people - patients, staff and partners. Recognised as providing 'outstanding' care and rated 'Good' overall by the Care Quality Commissioner, this is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - guide all staff behaviour.

The Trust provides accessible high quality healthcare for the local community of Cambridge, together with specialist services that address rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where everyone can be themselves. We value our differences and support an inclusive environment where every individual can fulfil their potential. We welcome applications for all positions in the organisation regardless of age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion, marriage or civil partnership status, pregnancy, maternity or socioeconomic background.

Benefits to you

We offer development opportunities and a wide range of benefits, including on site leisure facilities, a shopping concourse and day nurseries. We provide reduced cost Stagecoach bus travel to and from the site, free park and ride bus journeys between Babraham Road and Trumpington sites, and support for travel between Cambridge train station and our hospitals. Parking costs on site are subsidised for eligible staff. On campus, hot food is available 24/7 at a reduced cost for colleagues. We offer campus break spaces, a colleague only café, free tea and coffee, and a rest area.

We are committed to assisting employees in achieving a good work life balance, irrespective of role or personal circumstances. Flexible arrangements may include part time working, job share, term time working and flexible start and finish times. Alternative working hours may be considered in some cases.

We welcome applications from the Armed Forces.

Employment Conditions

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a student visa. Therefore, student visa holders are only eligible for a full time permanent contract if they have:

• Applied for a Graduate visa.
• Completed their course and applied for a Graduate visa before the anticipated start date of employment.

This vacancy will close at midnight on 28 June 2026.

Person Specification Qualifications

• Educated to degree level or NVQ level 4 or equivalent.
• Experience in customer service, business administration, ITQ or equivalent professional experience.
• Secretary qualification or equivalent.
• Typing qualification or equivalent experience.
• Specific technical/professional qualification.

Experience

• Experience of managing staff or a busy clerical/office environment, reception service or project.
• Secretarial and/or complex administrative experience.
• Prioritising, planning and organising own and others' tasks.
• Experience of dealing with difficult situations and confrontations.
• Data entry experience and documentation.
• Previous experience working in NHS.
• Previous experience working with medical records.
• Recruitment and selection of staff.
• Performance management of staff.

Knowledge

• Confidentiality and data protection processes and procedures.
• Good working knowledge of office procedures and all Microsoft Office packages.
• Awareness of NHS targets and Trust priorities.
• Awareness of anti discriminatory issues.
• Knowledge of the Trust, including awareness of its priorities.
• Knowledge of Trust information systems.
• Knowledge of Medical Terminology.

Skills

• Ability to manage and work as part of a team.
• Excellent communication skills including telephone, email and face to face.
• Ability to organise and manage own time and that of others to meet schedules and deadlines.
• Ability to analyse and present complex data.
• Ability to manage projects.
• Ability to use own initiative and work autonomously.
• Excellent IT skills - use of Microsoft Office applications including spreadsheets and email.
• Accurate and speedy typing and keyboard skills.
• Willingness to learn new skills.
• Attention to detail and accuracy.
• Ability to adapt to change.
• Ability to work under pressure.
• Ability to store and safeguard confidential documents.
• Ability to take minutes to a high standard.
• Ability to touch type.
• Ability to work with budgets.
• Ability to requisition general stock.

Additional Requirements

• The ability to understand and behave at all times towards patients, visitors and colleagues in accordance with the Trust values of safe, kind, excellent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a Disclosure check will be required with the Disclosure and Barring Service to examine any previous criminal convictions.

Equal Opportunities

Cambridge University Hospital NHS Foundation Trust is an equal opportunity employer and firmly committed to a diverse and inclusive workforce.