Client Support Specialist

About Zephyra Co.

Zephyra Co. delivers personalized travel experiences designed to inspire and simplify every journey. We are seeking a customer-focusedClient Support Specialistto provide outstanding service and support throughout the client experience.

Key Responsibilities

• Respond to client inquiries via phone, email, and chat
• Provide information regarding travel services and available options
• Assist clients with itinerary questions, reservation updates, and general support
• Resolve routine client concerns and elevate complex issues when necessary
• Maintain accurate client records and communication history
• Coordinate with internal teams to ensure timely client service
• Follow up with clients to ensure satisfaction
• Support administrative and operational tasks as needed

Required Qualifications

• High school diploma or equivalent
• Excellent customer service and communication skills
• Strong organizational and problem-solving abilities
• Ability to work independently in a remote environment
• Proficiency with Microsoft Office and Google Workspace
• Reliable internet connection and home office setup

Preferred Qualifications

• Experience in customer service, hospitality, travel, or client relations
• Familiarity with CRM software and customer support platforms
• Previous remote work experience is preferred

What We Offer

• Remote work environment
• Flexible scheduling opportunities
• Professional training and development
• Career growth opportunities
• Collaborative workplace culture

Equal Opportunity Employer

Zephyra Co. is committed to equal employment opportunity and welcomes applicants from all backgrounds.

How to Apply

Please submit your application and resume for consideration.