Client Success Manager III

Position:

Client Success Manager III

Location:

Remote, Ireland

Reports to:

CSM Manager, UK & EMEA

Languages:

English (required), German (preferred)

Work Authorization:

Mustbe authorized towork inthe Republic of Ireland

BlueVoyantareseekinga passionate, customer-focused, and technically proficientClient Success Manager IIIwith strong experience across theMicrosoft Security ecosystem, including Microsoft Sentinel and Microsoft Defender.

As a Client Success Manager, you will act as the primary point of contact and trusted advisor for a portfolio of enterprise customers. You willbe responsible fordriving adoption, retention, customer satisfaction, and strategic alignment throughout the customerlifecycle. Working cross-functionally with Sales, Product, Services, and Executive Leadership, you will help customers realize measurable business value fromBlueVoyant'scybersecurity solutions.

• Serve as the primary point of contact for customer requests, needs, communications, and escalations.
• Act as the voice of the customer internally, advocating for customer success acrossBlueVoyantstakeholder groups.
• Coordinate customer communications and engagement activities across internal teams and customer stakeholders.
• Lead recurring customer meetings, operational reviews, working sessions, and escalation calls.
• Manage the transition of customers from implementation to steady-state operations,establishingengagement models and communication cadences.
• Drive customer adoption, engagement, andutilizationofBlueVoyantproducts and services.
• Support customer retention initiatives and renewal planning activities.
• Identify, assess, and mitigate customer risks through proactive engagement strategies, churn mitigation plans, and escalation management.
• Partner closely with Sales teams toidentifyopportunities for growth, expansion, andadditionalservice adoption.
• Collaborate with Executive Leadership to supportBlueVoyant'sstrategic andhighly complexcustomer accounts.
• Prepare and lead Quarterly Business Reviews (QBRs) and customer value discussions.
• Work closely with Product and Service Delivery teams to resolve customer concerns and providetimelyupdates.
• Clearly communicateBlueVoyantofferings, service deliverables, operating procedures, and customer value.
• Maintain an advanced understanding of assignedBlueVoyantsolutions and cybersecurity capabilities.

What You'll Bring

• 5+ years of experience in Client Success, Customer Success, Professional Services, IT, Cybersecurity, or related technical customer-facing roles.
• Proven experience managing large, complex enterprise accounts with multiple business units and executive stakeholders.
• Hands-on experience with the Microsoft Security stack, including Microsoft Sentinel and Microsoft Defender, with the ability to discuss technical capabilities, integrations, and customer use cases.
• Experience driving adoption and value realization for SaaS platforms and managed security services.
• Demonstrated ability to independently manage strategic customer relationships with minimal oversight.
• Experience partnering with Sales teams to support customer retention, renewals, and account growth.
• Strong understanding of enterprise buying environments and the ability to build relationships with key decision-makers.
• Exceptional organizational and project management skills with the ability to manage competing priorities in a fast-paced environment.
• Excellent verbal, written, and presentation skills.
• Ability to create and execute customer success strategies and service improvement plans.
• Experience influencing process improvements and contributing to operational maturity within customer-facing organizations.
• Ability to communicate technical concepts to both technical and business audiences.
• Experience developing,maintaining, and improving operational processes, frameworks, and customer engagement models.

Nice to Have

• Fluency in German.
• 5-7 years of client relationship management experience within Managed Security Services, Cybersecurity, SaaS, or technology-focused organizations.
• Experience working within a Big Four or leading consulting organization.
• Industry certifications such as Security+, Network+, CISSP, or equivalent cybersecurity credentials.
• Experience presenting to executive stakeholders andfacilitatingstrategic customer workshops.
• Experience supporting global or multinational enterprise customers.

WhyBlueVoyant?

• Help leading organizations strengthen their cybersecurity programs while becominga trusted advisorto key stakeholders and security leaders.
• Own strategic customer relationships, driving adoption, long-term success, and measurable value fromBlueVoyant'ssolutions.
• Join a global cybersecurity companythat'shelping organizations stay ahead of increasingly complex cyber threats through innovative technology, managed services, and deep Microsoft Securityexpertise.
• Enjoy competitive pay, great benefits, flexible working, and the opportunity to grow your career in a supportive, collaborative environment.

AboutBlueVoyant

AtBlueVoyant, we recognize that effective cyber security requires active prevention and defense across both your organization and supply chain. Our proprietary data, analytics, and technology, coupled with deepexpertise, works as a force multiplier to secure your full ecosystem. Accuracy! Actionability! Timeliness! Scalability!

Led by CEO, Jim Rosenthal,BlueVoyant'shighly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200, and GCHQ, together with private sector experts.BlueVoyantservicesutilizelarge real-time datasets with industry leading analytics and technologies.

Founded in 2017 by Fortune 500 executives and former government cyber leaders,BlueVoyantis headquartered in New York City with offices across North America, Europe, Israel, and Latin America. We are committed to building an inclusive workplace where talented individuals are empowered to do their best work in the fight against global cyber threats.

All employees mustbe authorized towork inthe Republic of Ireland.BlueVoyantprovidesequal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age,disabilityor genetics. In addition to federal law requirements,BlueVoyantcomplies withapplicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

BlueVoyant Candidate Privacy Notice: To understand how we secure and manage your personal data upon submitting a job application, please see our Candidate Privacy Notice, which can be found here - Candidate Privacy Notice