Client Success Manager, France

SAP Emarsys is the omnichannel customer engagement platform, which empowers marketers to build, launch, and scale personalized cross-channel campaigns that drive business outcomes. By rapidly aligning desired business results with proven omnichannel customer engagement strategies - crowdsourced from leading brands across your industry - our platform enables you to accelerate time to value, deliver superior 1:1 experiences and produce measurable results fast

(Adapting to our environment for office based, hybrid or remote working, we've hired and successfully onboarded a multitude of people across every division and region, developing ways of working to make sure new joiners feel part of our team. That being said, please let us know if you have any specific requirements as part of the recruitment process that will help us better accommodate you and improve your experience)

What You'll Do
As a Client Success Manager, you will drive client satisfaction, retention, and growth by helping businesses maximize their investment in Emarsys. You will act as a strategic advisor, ensuring our technology delivers measurable business results.

• Build strong relationships with key stakeholders and promote adoption of Emarsys solutions.
• Identify opportunities to streamline client operations through automation and integration.
• Drive client engagement, monitor platform usage, and proactively reduce churn.
• Collaborate with internal teams to deliver a seamless customer experience.
• Spot upsell and cross-sell opportunities, securing contract renewals.
• Regularly track and report on account performance using Salesforce.

What You Bring

• Fluent Language skills in English and French.
• Experience in client success, account management, or SaaS sales.
• Strong understanding of digital marketing and customer engagement.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to analyze client data and identify growth opportunities.
• Proficiency in Salesforce or other CRM tools.
• Comfortable presenting to senior stakeholders and large audiences.
• Highly organized, proactive, and able to manage multiple accounts.

Meet Your Team
Join a dynamic, customer-focused team dedicated to driving success for our clients. You will work closely with industry experts to shape the future of customer engagement.

At SAP Emarsys, we are committed to building diverse teams with various perspectives. We encourage you to apply if your experience aligns with our core needs. We are dedicated to assessing competencies, learning agility, and passion, not your background, identity, or status.

Thanks for your interest in SAP Emarsys!
Please take a moment to tell us about yourself and we'll be in touch.

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