Client Success Manager for Digital/AI Market Access Solutions

Overview

Location: London or Manchester, United Kingdom (flexible working arrangements).

Join the Future of Market Access

Digital technologies and AI are transforming market access, enabling pharmaceutical companies to bring life-changing medicines to patients more efficiently than ever before. At Access Infinity, we are at the forefront of this transformation, pioneering innovative AI-driven solutions that reshape the industry. This role offers a unique opportunity to be a trailblazer in the market access space, working with cutting-edge technology and expanding your skillset in a rapidly evolving landscape.

About us

Access Infinity is a global, rapidly growing, pricing and market access business combining category-defining Digital/AI Solutions and expert Consultancy Services to help the world's largest pharma and biotech companies bring their products to market. We have offices in London, Manchester and Hyderabad and are experiencing rapid growth as we continue to transform and simplify market access for pharmaceutical organisations globally. Our clients include the most influential names in pharma including GSK, Lilly, BMS, Astra Zeneca, Johnson & Johnson, Pfizer, and Amgen.

The role

We are seeking an experienced Client Success Manager with a background in market access consulting and project management to join our fast-growing Digital/AI Solutions team. In this role, you will manage multiple client engagements, coordinate with internal teams, and ensure the successful delivery of our cloud-based, industry-leading applications that support pharmaceutical companies in their market access strategies. You will be working across our portfolio of digital tools:

• Access Hub - Global Market Access Launch and KPI tracker that enables monitoring and dashboarding of key reimbursement metrics at global, regional and country level


• Evidence Hub - An AI-powered evidence management solution for HEOR and Market Access teams to track the asset's own and competitor evidence


• Nuro - An AI powered data platform that enables users to analyse analogues and carry out competitive benchmarking out of the box

Responsibilities

• Build and maintain strong relationships with client stakeholders, ensuring high levels of satisfaction and engagement.


• Serve as the primary point of contact for clients, acting as a trusted advisor and advocate for their needs.


• Lead and manage project timelines, coordinating across design, data and engineering teams to ensure successful execution.


• Play a central role in understanding client business objectives during scoping phases and project workshops


• Be responsible and accountable for the account renewal and expansion targets


• Create and manage project timelines spanning the design and development teams


• Manage client expectations throughout the project execution and ensure objectives are met


• Schedule ongoing reviews, testing and regular client governance meetings


• Prepare documents and collaterals to support internal and external communication


• Organise client training and materials for project delivery, including user guides for our digital tools


• Be proactive, anticipate rather than react to challenges and client needs

Qualifications

• 3+ years' experience in market access consulting, project management, or a related role within a consultancy, digital solutions provider, or pharmaceutical company.


• Strong interest and background in client success, account management, or project management within market access.


• Excellent communicator with experience acting as a client liaison


• Strong presentation and PowerPoint skills


• Exceptional time management and problem-solving abilities.


• Good understanding of the pharmaceutical industry, product launch and market access is required.

Salary and benefits

Salary: Salary is competitive and based on experience, location, and skill set.

The role offers flexible working arrangements and opportunities for career growth.

Other benefits include: 25 days holiday plus UK bank holidays, pension scheme and private healthcare.