Client Success Manager

Remote (must be based in the U.S. Eastern Time Zone) or Hybrid if located in the New York Metro Area (mostly remote with occasional office time)

Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees: while driving measurable ROI.

We believe gifting is more than just a transaction: it's about building genuine human connections that fuel business growth. Whether you're engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery.

Trusted by many of the most recognized names in technology and SaaS, Reachdesk integrates effortlessly with your marketing, sales, and HRIS tech stack and is powered by a world-class team with hubs in New York, London, and Lisbon.

We're growing and we're currently looking for a Client Success Manager to join us.

As a Client Success Manager at Reachdesk, you'll be responsible for driving high-impact outcomes that directly determine the success and satisfaction of our most important asset: our clients.

You'll serve as a trusted advisor and expert in industry-leading gifting and SWAG solutions, acting as the driving force behind gifting strategy and platform adoption. Your focus will be meeting key usage and adoption targets across your client portfolio, introducing new and enhanced technologies and products, and delivering exceptional service.

The ideal candidate is highly goal-oriented, persistent, and proactive-a self-starter who can both sell and build lasting relationships. Success in this role requires a strong commercial mindset, sharp problem-solving skills, and the ability to grasp complex concepts and communicate them persuasively. If you thrive in a fast-paced, growing scale-up culture, this role is for you.

Key responsibilities include the following:

• Take accountability and ownership of a portfolio of existing clients from onboarding through continuous strategic planning and execution of gifting campaigns and event fulfillment.
• Establish consultative relationships with BDR, AMB, Field Marketing, Customer Marketing, HR, Sales, and Demand Generation teams to identify their gifting needs, quantify their annual budgets, and develop strategies to achieve their key goals.
• Consistently meet or exceed quarterly targets for platform adoption and client spend-driving long-term success.
• Consult clients on gifting strategy best practices to increase redemption rates, drive automated gifting, and increase a client's overall ROI.
• Advise platform admins on how to leverage Reachdesk to accomplish their key initiatives, including how to build campaigns, create different user groups, manage internal funds, etc.
• Train day to day senders on how to use Reachdesk for key gifting campaigns to increase overall platform adoption.
• Identify opportunities for clients to leverage other Reachdesk capabilities and collaborate with our Account Managers to win that additional business
• Serve as the voice of the customer-partnering with Product, Sales, Engineering, and Project Management to resolve issues, share insights, and enhance the overall client experience.

• 3+ years of experience in Customer Success, Account Management, or Sales, with a proven track record of consistently meeting or exceeding goals. Please note: this is not a customer support, service, operations, implementation, or project management role.
• Background in subscription-based SaaS within consultative, solution-focused environments rather than transactional or utility-like models.
• Proven ability to manage and grow relationships across complex organizations-ideally with sales and marketing teams-and a passion for high-touch client engagement.
• Exceptional communication and influencing skills, with the confidence to lead strategic conversations backed by insight and subject matter expertise.
• Strong written and verbal communication skills, with a clear, professional tone and the ability to effectively tailor complex concepts to suit both technical and non-technical audiences.
• Highly organized and detail-oriented, with the ability to juggle multiple priorities, manage workstreams across clients and teams, and effectively project manage.

Here are just some:

• Competitive salary, stock options, and 401(k) matching program
• Dental, audio, visual, and life insurance
• Flexible PTO
• A super collaborative working culture populated by innovative, fun, and dedicated people.

Reachdesk believes a diverse team helps us achieve our mission faster, and we actively welcome applicants from all backgrounds. Compensation is based on standardized salary ranges by role, level, and location-benchmarked against similar-size companies. Final offers reflect a mix of factors including experience, skills, and role fit, and may vary from the listed range.