Client Success & Insights Analyst

illuma is a British AI company pioneering contextual solutions for enterprise since 2014. Its real-time scaling technology is used by brands and agencies to boost the results of digital advertising campaigns. Meanwhile, broadcasters, publishers and online platforms use illuma to organise, classify and categorise their inventory for commercial activation.

illuma is committed to sustaining the open web ecosystem through equitable collaborations between adtech providers and media owners. The company is proudly building industry-first agreements that recognise publishers' intellectual property rights, and in turn, deliver better outcomes for brands and audiences.

illuma is a leading voice in contextual adtech, and our news, commentary and success stories are reported in titles such as The Guardian, Digiday and ExchangeWire.

illuma was founded in 2014 by publishing experts and computer scientists from Imperial College, UCL and Cambridge University. The company is based in London with additional offices in New York.

At illuma we are curious, innovative, and progressive, committed to seeking new, intelligent solutions to business problems. You will be working with and learning from some of the brightest minds in AI, tech and data science, and you won't be just a cog in a wheel, you will have an active voice with the opportunity to make real impact and grow your career with us as we scale.

Purpose

We are looking for a highly motivated and personable Client Insights Manager to join our growing team. This hybrid role blends client success and data-driven insight generation, supporting our Data, Product, and Client Success teams across EMEA and the US.

You'll be responsible for building and nurturing client relationships, interpreting data to uncover strategic insights, and delivering compelling presentations that drive campaign performance and client satisfaction. You'll also play a key role in pitching, upselling, and supporting new business development.

Responsibilities

Client Success & Relationship Management

• Define and execute insights strategy across product offerings.
• Manage a portfolio of advertisers and agencies, launching campaigns and aligning internal resources to meet goals.
• Build and grow client relationships, anticipating needs and identifying upsell opportunities.
• Lead client communications, including proposals, pitches, and ongoing relationship-building.
• Attend industry events and network to expand your client base and pipeline.

Insights & Data Strategy

• Collaborate with Data teams to request, analyse, and interpret data from multiple sources.
• Create engaging decks and presentations to showcase insights and campaign recommendations.
• Manage the Automated Insights Product, including audits, support, and iterative development.
• Act as the point person for all insights queries and operational strategies.

Sales, Marketing & Operations

• Partner with marketing to surface insights for campaigns and social content.
• Provide insights for sales enablement and RFP collateral.

Skills & Requirements

• Excellent written and spoken English.
• Highly proficient in Excel, PowerPoint, and Business Intelligence tools (e.g. PowerBI, Metabase, Tableau).
• Proficiency in SQL and Python or R for statistical programming.
• Strong analytical and critical thinking skills.
• Ability to translate complex data into clear, goal-focused insights.
• Comfortable communicating with non-experts and cross-functional teams.
• Experience in digital advertising (DSPs, SSPs, Ad exchanges) is preferable.
• Up to date on industry trends and able to articulate them confidently.
• Strong team player with attention to detail and a proactive mindset.
• Flexible and adaptable to changing priorities and global collaboration.

Benefits

• 25 days holiday plus bank holidays
• Private medical insurance
• Half price gym membership
• Pension
• Team socials, stocked fridge, snacks
• We operate a Hybrid working model with initially the opportunity to work remotely for up to one day a week increasing to two days after successful probation period.

Equal Opportunity Statement

We embrace diversity fully and promote an inclusive environment to enable everyone to do their best work. We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

Our Values

• Humility
• United
• Driven
• Focused
• Innovative