Client Solutions Manager

We are BioTalent, the life sciences recruitment specialists with the means to nurture change makers. We are proud to be EcoVadis certified, joining a growing community of organisations dedicated to using their business as a force for positive change. Our expert consultants focus on MedComms, Research & Development, Data Science & AI, Clinical, Regulatory, Engineering & CQV, Manufacturing & Operation, Quality, Medical and Drug Safety, and Commercial. We have a global reach, with offices in the US, UK and Switzerland.

The role of the Client Solutions Manager is to generate new customer relationships, increase spend and service lines with existing customers. This is a varied role where you will be responsible for representing BioTalent at industry events, developing new products, maintaining our industry leading NPS score, increasing our spend per account and total account base within your region.

Responsibilities Strategy

• Drive BioTalent growth in the EU, specifically Germany.
• Develop client acquisition and growth strategies targeting enterprise accounts (min revenue £700k/year).
• Position BioTalent as a leading human capital solutions provider.
• Support BioTalent Communities (Race in STEM & HealthTechQuity) in the region.
• Develop and market C Suite events.
• Utilize research tools to report market trends.

New Business Development

• Identify business opportunities across Europe with a focus on Germany/Switzerland.
• Support sales team with RFI/RFPs.
• Negotiate and agree on new business terms.
• Attend conferences and represent BioTalent.
• Attend key client meetings and pitches.

Product and Solutions

• Position BioTalent as a solutions provider to increase revenue.
• Develop product offerings to stay competitive.
• Participate in events, podcasts, and offline communities.
• Work with marketing on lead generation and post event follow up.

NFI & Account Expansion

• Identify high growth potential clients and develop strategies to expand.
• Expand relationships from Europe and the US into the DACH region.
• Increase revenue by opening new verticals and product offerings.
• Promote NPS scores and enhance customer experience.
• Work with leadership on resource allocation and service agreements.
• Support clients' diversity goals through BioTalent's communities.

Compliance

• Update on legislative changes and represent BioTalent at Swiss Staffing.
• Annual placement reporting.

Outcomes

• Achieve NFI & Operating Profit targets in EU.
• Personal NFI contribution of £1m from new and existing accounts.
• 50% NFI from temp, freelance, or RPO.
• Achieve Client Universe goals.
• Spend per account to exceed £100k NFI per year.
• Grow client universe by 2 enterprise accounts annually.
• Expand overall client universe by 10% per year.
• Retain 20% of Perm NFI.
• Sell at least one RPO annually.
• Deliver world class customer service with a minimum NPS of 60.

Interested? Contact us to learn more about our EU offices, expansion plans and competitive package/benefits!