Client Services Manager

The Opportunity

The Client Services Manager is responsible for the day-to-day success of a defined portfolio of client accounts, combining strong client relationship management with hands on campaign execution and performance optimization.

This role owns end to end campaign delivery, including client satisfaction and retention support while working with moderate autonomy. The Client Services Manager collaborates closely with Sales, Product, Engineering, and other internal teams to ensure campaigns are delivered effectively and clients achieve measurable value from the platform.

Key Responsibilities

• Act as the primary point of contact for a portfolio of client accounts, building strong and trusted relationships.
• Lead client onboarding, campaign launches, and ongoing account management.
• Set up, manage, and optimize Programmatic & Managed campaigns to deliver against agreed KPIs.
• Monitor campaign performance, pacing, and account health, proactively addressing risks and issues.
• Collaborate with Sales, Product, Engineering, and internal teams to support client retention and growth.
• Deliver client training, insights, and clear performance reporting, including post campaign analysis and presentations.
• Identify opportunities for optimization, upsell, and expansion based on performance and client needs.

What you will bring to Ogury

• You have at least 1-3 years experience managing client accounts in a client facing, account management or customer success role.
• Proven understanding of digital advertising, campaign management or programmatic media (preferred).
• Experience with 3rd party ad servers such as DCM, Adform, etc., ad verification tools such as IAS, DV, MOAT and/or SSPs and DSPs such as DV360, TTD, AdForm, Xandr, etc. is a plus.
• Experience with tag management systems such as GTM, Adobe, etc. is a plus.
• Proven ability to manage multiple campaigns or accounts simultaneously in a fast paced environment.
• Strong analytical and problem solving skills with the ability to interpret campaign performance data.
• Excellent communication and relationship building skills with both clients and internal stakeholders.
• High attention to detail and strong organizational skills.
• Ability to collaborate effectively across functions, coordinate with multiple teams, and build strong partnerships to deliver successful outcomes.

How Ogury supports you

• A competitive compensation package
• Comprehensive benefits coverage
• Pension contributions
• Generous holiday and leave allowance, in addition to national holidays

A strong focus on the well being of our team members, with access to both physical and mental health resources.

Flexible Working Model: At Ogury, we believe in the power of presence to fuel innovation. Our hybrid approach is centered on two core in office collaboration days to drive team synergy, plus one additional office day of your choosing to support personal balance. This 3 day baseline ensures strong connection and real time problem solving, while allowing for flexibility across the rest of the week.

Our Commitment

At Ogury, we are committed to fostering an inclusive workplace by providing equal employment opportunities to all. We will consider all qualified applicants without discrimination based on any characteristic protected by applicable laws.

We are committed to providing an accessible and inclusive candidate experience. If you require accommodations during the recruitment process, please contact us. In accordance with applicable laws, we will work with you to provide reasonable support and ensure a fair hiring process.

This position is an existing vacancy and is open to all qualified candidates.