Client Services Manager

Client Services Manager

Job Reference: HL050526CH
Location: Bristol, Bristol
Salary: £30,000 - £32,000 per annum
Hours: Monday to Friday, 8:30am - 5:00pm
Contract: Permanent

We are looking for a confident, enthusiastic, and commercially minded individual with excellent customer service and strong face to face people skills. This is an exciting opportunity to join a well established property company in a key Client Services Manager role.

You will play a vital role in the financial and operational success of the centre. You will be responsible for driving sales performance, increasing occupancy, and ensuring excellent client service delivery while supporting the wider objectives of the business.

You will work closely with the Directorship and be expected to demonstrate strong organisational ability, attention to detail, and the ability to manage multiple priorities under pressure. A team focused mindset and a commitment to delivering high standards of customer service are essential.

Key Responsibilities

• Full accountability for the financial and operational performance of the centre
• Management of financial procedures and operational efficiency
• Responsibility for maintaining strong commercial performance
• Working within agreed annual budgets to achieve financial targets
• Monitoring and managing aged debtors effectively
• Understanding and reviewing profit and loss reports and cost control
• Identifying and implementing opportunities for additional revenue
• Preparing and presenting lettings and revenue plans when required

Sales and Marketing

• Building and maintaining relationships with brokers and commercial agents
• Promoting available space under agreed commercial terms
• Driving occupancy levels and achieving sales targets
• Managing licence agreement renewals to retain and grow revenue
• Developing relationships with corporate occupiers and key local businesses
• Identifying opportunities for short term expansion and project based requirements
• Maximising revenue from all services within the centre
• Networking with influencers, public sector contacts, and inward investment bodies
• Assisting with the creation of marketing materials
• Identifying and implementing local marketing initiatives
• Handling enquiries, conducting viewings, negotiating deals, and completing contracts
• Using social media in a creative and professional manner
• Developing and supporting promotional campaigns for the business centre

Client Services and Business Development

• Attracting new clients and retaining existing customers
• Providing excellent customer service at all times
• Developing long term client relationships
• Supporting ongoing growth and expansion opportunities
• Ensuring smooth communication between clients, brokers and internal teams

Skills and Attributes Required

• Excellent communication and interpersonal skills
• Strong organisational ability and attention to detail
• Confident, enthusiastic, and proactive approach
• Ability to multitask and work under pressure
• Strong customer service focus and commercial awareness
• Ability to work effectively as part of a team
• Sales driven mindset with a desire to contribute to business growth
• Adaptable, resilient and motivated

Benefits

• 25 days holiday plus bank holidays
• Pension scheme
• Healthcare
• Life assurance