Client Relationship Partner

The Opportunity

Make a difference and advance your career by helping deliver some of the UK's most important tech4good projects, making the world a smarter, safer, greener, and healthier place.

You'll join a talented team of dynamic and driven professional problem solvers, creative thinkers and solutions builders who thrive on helping clients meet exciting digital transformation challenges.

At a certified Great Place to Work you'll experience a dynamic and nurturing environment that rewards initiative and flexibility and enjoys a career path tailored to your aspirations.

About the role

Informed Solutions partners with leading public sector bodies and large private sector organisations to deliver innovative, high-impact digital transformation programmes. As a Client Relationship Partner you'll be at the heart of these initiatives, acting as a trusted advisor who drives client success and business growth.

You'll forge strong relationships, help clients tackle complex challenges, and provide assurance throughout their journey. Responsible for overall client relationship management, you'll coordinate teams to ensure smooth delivery, spot opportunities to maximise value, and offer strategic guidance.

This role is flexible to base from Altrincham (Manchester) or Westminster (London) offices within a hybrid working approach.

Key Responsibilities

• Client Relationship Management: Build trusted, long term relationships with clients to ensure high satisfaction and continued engagement across high impact, high value strategic accounts.
• Account Development: Partner with clients to identify opportunities for new services and solutions that maximise value and return on investment.
• Strategic Advisory: Provide expert guidance on delivery roadmaps, innovation and best use of data and technology to align digital capabilities with strategic goals.
• Service Coordination & Delivery: Work closely with delivery leads and engagement directors to align delivery with client expectations and ensure operational success.
• Project & Resource Planning: Co design clear Statements of Work (SOWs), define scope and outcomes, and secure the right resources. Work closely with squad leads, discipline leads and delivery partners to maintain a strong pipeline of capability and skills.
• Industry Expertise: Maintain and apply sector expertise to deliver actionable insights, identify growth opportunities within accounts, and ensure solutions align with client objectives and sector strategies.

Key Requirements

• At least five years of commercial experience within Client/Customer Success or similar digital services in a professional services environment.
• A strong track record managing and growing strategic accounts and driving high levels of customer satisfaction.
• Commercial acumen including experience in developing business cases and crafting impactful, commercially robust solution proposals.
• The ability to interpret business challenges and collaborate with technical teams to deliver effective solutions.
• Excellent negotiation, communication and interpersonal skills.
• Ability to work under pressure and to short deadlines with a clear sense of priority within a fast paced and agile environment.
• Punctuality, reliability and a clear commitment to the role.

Desirable Skills

• Government/public sector industry experience, including application of the Government Digital Standard.
• Industry certifications such as Certified Scrum Master (CSM), SAFe Agilist or PRINCE2 Agile.

Key Abilities for Success

• Ability to work effectively in environments with uncertainty, change and agile working.
• Ability to manage competing priorities and time to deliver high quality work within deadlines.
• Good interpersonal skills, respectful of diverse perspectives and collaborative teamwork.
• Good judgement and decision making in complex, ambiguous environments with risk management.
• Good communication skills, clear written outputs and respectful verbal delivery.

Benefits

• InformedACADEMY - Career development opportunities through award winning programmes and support with professional certifications.
• Industry leading health and wellbeing plan with 24/7 GP services, mental health and physical health support.
• Hybrid working.
• Private Health Care Cover.
• Generous life assurance cover.
• Gym Membership.
• Monthly office lunch.
• On site massage sessions.
• 25 paid working days holiday per year plus bank holidays.
• Sabbatical Leave Scheme.
• Enhanced Maternity Leave and Pay.
• Enhanced Paternity Leave and Pay.
• Company Pension Contribution.
• Profit Share Scheme.
• Payment of professional subscriptions.
• Generous referral scheme with no limits on the number of referrals.

Qualifying period applies.