Client Relationship Manager

Role: Client Relationship Manager

Salary: £40,000 - £48,000 d.o.e.

Location: Chichester Office (Hybrid Working)

Position: Full-Time, Permanent (37.5 hours/week)

Hours: Monday to Friday, 9:00 AM - 5:30 PM (Flexible start/finish times available)

The Role of the Client Relationship Manager

As a Client Relationship Manager within the Business Services Group, you will act as the primary point of contact for a varied portfolio of clients. You will combine strong technical expertise with excellent commercial acumen, ensuring the timely, accurate, and profitable delivery of accounting, tax, and advisory services.

Key Responsibilities for the Client Relationship Manager:

• Portfolio Management: Lead and nurture lasting, trusted relationships across your dedicated client portfolio.
• Service Delivery: Oversee accounting, tax compliance, management accounts, and advisory engagements from planning through to completion.
• Team Leadership: Delegate work effectively to trainees and junior staff, reviewing their output to ensure high-quality standards are consistently met.
• Strategic Support: Collaborate with Managers and Directors on complex technical matters and high-value advisory projects.
• Value Addition: Identify commercial and advisory opportunities to help clients grow and streamline their operations.
• Performance Monitoring: Manage WIP, deadlines, budget targets, and recovery rates across your client base.

About You

Our client is looking for a collaborative, commercially minded, and approachable professional who embodies the following core values:

• Quality Service: Takes pride in technical excellence, accuracy, and meeting strict deadlines.
• Enthusiasm: Proactive, positive, and motivated to solve problems and help clients succeed.
• Smart Working: Possesses a solid commercial mindset to manage priorities, improve efficiencies, and add tangible value.
• Team Player: Supportive and caring, with a passion for mentoring junior team members and contributing to a positive office culture.

Requirements:

• Proven experience managing a portfolio of clients within an accountancy practice setting.
• Strong technical background in accounts preparation, tax, and compliance requirements.
• ACA, ACCA qualification, or equivalent experience (QBE welcome).
• Excellent verbal and written communication skills with the confidence to handle client queries directly.
• Demonstrated experience reviewing work completed by junior staff and offering constructive guidance.
• Proficiency with cloud accounting software and modern IT tools.

Why Join My Client?

My client strongly believes that when their team succeeds, the firm succeeds. In return for your expertise and dedication, they offer a highly supportive environment and an exceptional rewards package:

• Competitive Salary (£40k - £48k d.o.e.) with benchmarked annual remuneration reviews.

• Generous Leave: 33 days' annual leave (including bank holidays) PLUS your birthday off, with the option to purchase extra leave.

• Hybrid & Flexible Working: Outstanding work-life balance with modern hybrid options once established.

• Professional Growth: Professional subscriptions paid in full, ongoing technical training, and clear career progression routes.

• Health & Wellbeing: Access to an employee wellbeing programme, salary sacrifice schemes for private healthcare, and pension top-ups.

• Culture: Quarterly team-building meetings, regular social events, and a genuinely friendly, collaborative workplace culture.

How to Apply

If you are ready to take the next step in your practice career, build meaningful client relationships, and make a real impact, we would love to hear from you.

To submit your application or learn more about this opportunity, please get in touch today.