Client Relationship Executive

Salary: £32,000 - £40,000 DOE + performance-based incentives

Type: Permanent

Sector: Sales & Customer Service

Client Relationship Executive - Surrey/London

£32,000 - £40,000 DOE + performance-based incentives

Our client is seeking a polished, emotionally intelligent professional to join their team as a Client Relationship Executive. In this role, you will act as the primary point of contact for a portfolio of clients, delivering a highly personalised, discreet, and commercially aware service experience.

This position requires a strong blend of interpersonal skills, emotional awareness, and commercial understanding. You will take the time to understand each client's goals, guide them through the service journey, and ensure a seamless, supportive, and results driven experience.

This role requires occasional visits to the London office.

Company Benefits

• Fully remote working environment
• Opportunity to work with a diverse and engaging client base
• Supportive and collaborative team culture
• Ongoing training and professional development
• Competitive salary with performance-based incentives

Key Responsibilities

• Support wider business initiatives and projects as required
• Build and maintain strong, trust based relationships with clients through regular communication (phone and video)
• Conduct in-depth consultations to understand client preferences, values, and expectations
• Provide tailored guidance and feedback throughout the client journey
• Manage expectations with professionalism, honesty, and tact
• Collaborate closely with internal teams to ensure high quality service delivery
• Handle sensitive and confidential information with complete discretion
• Deliver an exceptional client experience, anticipating needs and exceeding expectations
• Resolve any client concerns promptly and professionally
• Maintain accurate and up to date client records within internal systems
• Contribute to client satisfaction, retention, and overall success metrics

Role Scope and Development

• This is a dynamic and evolving position within the business. While the core focus is client relationship management, the successful candidate will be expected to contribute more broadly across the company as required.
• This may include involvement in operational support, internal projects, process improvements, and other ad hoc responsibilities depending on business needs.
• As such, this role would suit someone who is adaptable, commercially aware, and comfortable working in a fluid environment where priorities may shift. A proactive mindset and willingness to take ownership beyond a defined job description are essential.

Experience and Skills Requirements

• Proven experience in client relationship management, customer service, or a client facing role
• Exceptional communication skills-articulate, engaging, and empathetic
• Strong emotional intelligence and active listening skills
• Ability to handle sensitive conversations with professionalism
• Highly organised with strong attention to detail
• Commercial awareness with the ability to balance client needs and business objectives
• Comfortable working in a fast moving, evolving environment
• Able to take initiative and operate with limited structure when required
• Background in coaching, psychology, or relationship focused roles
• Experience working with discerning or high expectation clients
• Additional language skills

Personal Attributes

• Confident, personable, and professional approach
• Naturally empathetic with strong intuition
• Discreet and trustworthy
• Calm and resilient under pressure
• Proactive and solutions focused mindset
• Passionate about helping people achieve meaningful outcomes