Client Relations Manager

Join the Meliora Team - Client Relations Manager

This is an exciting opportunity to join us at Meliora Medical.

The leading medical services provider for the education sector, our range of medical services are used by over 150 of the UK's leading schools & clubs, currently providing approximately 25,000 appointments for patients per year and we are growing rapidly. Our vision is that millions of children and adolescents around the world will have access to one or more of our services, providing them with the gold-standard medical care they deserve.

Role: Client Relations Manager

Salary: £35,000 - £45,000 dependent on experience + bonus and benefits package

Location: London

Employment Type: Full-time

Start Date: October 2025

About the Role

Meliora Medical is looking for a Client Relations Manager to lead the charge in delivering exceptional client experiences. You'll be at the heart of our client relationships - welcoming new clients, supporting ongoing ones, and helping them get the most out of our services. Your focus will be on building trust, solving problems, and ensuring that our clients stay happy and engaged long-term.

This is a fantastic opportunity for someone with strong organisational skills and a people-first mindset who's ready to grow with a company on the rise.

What You'll Be Doing

Client Engagement & Relationship Building

• Be the primary point of contact for clients - managing enquiries, feedback, and requests with warmth and efficiency
• Build strong, long-term relationships with new and existing clients by understanding their goals and proactively supporting their journey with us
• Develop and implement strategies to boost client retention and satisfaction

Onboarding & Education

• Oversee seamless onboarding for new clients - ensuring they understand our services, key contacts, and how to get the most value from us
• Act as an advocate and guide, helping clients navigate their options and feel fully supported
• Work closely with our clinical and admin teams to make sure client needs are met smoothly and consistently
• Gather and report on client satisfaction and engagement metrics - turning insights into action
• Serve as a bridge between clients and internal teams to resolve issues and set clear expectations
• Regularly collect, track and analyse client feedback to identify pain points and opportunities for improvement
• Maintain clear documentation of client interactions and outcomes

Growth & Development

• Spot opportunities for upselling or cross-selling and collaborate with the Sales team to support revenue growth

What We're Looking For

Qualifications

Experience

• At least 2 years in a client-facing role such as client relations, customer success, or account management
  Experience in healthcare or education is a plus

Skills

• Outstanding communication and interpersonal skills
• Empathetic, proactive, and highly organised
• Comfortable juggling multiple priorities and working under pressure
• Confident using CRM tools (Hubspot preferred) and Microsoft Office
• Analytical mindset with an eye for spotting trends in data
• Solution-focused with a can-do attitude

Why Join Meliora?

• Join a fast-growing company where your impact will be visible
• Enjoy a flexible hybrid work structure
• Grow with us - we're invested in your professional development
• We offer more than just a salary: At Meliora, you'll find room to grow - with regular salary reviews, bonuses based on your impact, and a development budget to help you advance. We also offer hybrid working, generous holiday, and the opportunity to shape the future of client experience at a growing health company.

How to Apply

To apply, please send your CV and a short cover letter outlining your relevant experience and why you're excited about this role.

Email: , or apply directly via LinkedIn.

We respect your privacy. If you'd prefer not to have your details kept on file after the process, just let us know in your application.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

OK, where do I start?

Whether you are interested in our Sports Medicine, Schools Medicine or Lifestyle medicine services, we'd love to hear about how we can help you so please get in touch.

Meliora Medical Group's Sports Medicine service operates under the name 'Return2Play' and has it's own website.

Return2Play are the UK's leading sports medicine provider for schools, clubs and universities.