Client Relations Executive

Our London and Macclesfield offices are more than just places to work - they're spaces to grow, connect, and thrive. With fantastic food, a supportive culture, and development opportunities, we make sure you feel valued every day.

What you'll be doing

As a Client Relations Executive, you'll be the key point of contact for clients, ensuring their needs are met with efficiency, professionalism, and care. You'll support client engagement, resolve day-to-day queries, and help build lasting relationships that contribute to client satisfaction and business growth.

• Engaging with Education clients to maintain and grow strong, positive relationships.
• Managing the client retention pipeline, ensuring renewal targets are met.
• Coordinating re-negotiation and re-bid activity, from documentation to client presentations.
• Using CRM tools to track performance, monitor risks, and identify opportunities for improvement.
• Partnering with internal teams to develop tailored solutions based on client feedback.
• Analysing win/loss outcomes to inform future strategies and strengthen retention.

Working pattern: Monday to Friday, 37.5 hours a week - Field-based role

What can you bring?

• You must have proven experience in the Education sector of contract catering.
• A track record of building and sustaining strong client partnerships.
• Excellent communication, listening, and influencing skills.
• Confidence with data and financial analysis to support sound decision-making.
• A collaborative mindset with the ability to engage effectively across teams.

At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you:

• Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
• Flexible working - including part time roles, because life doesn't run on a 9-5 schedule.
• Plenty of Time to Unwind - generous holiday allowance of 33 days, with the option to buy more.
• Leave for life's important moments - whether family, personal or unexpected.
• Give back time - paid volunteering days for the causes you care about.
• Room to grow - career development and learning opportunities for all stages of your career.
• Financial security - pension schemes and life assurance.
• Drive in Style - Enjoy a company car or car allowance

One small thing- we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage.

We're a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day.

And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued.

Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you!

At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.

Need any support or adjustments during the application process? Just let us know - we're happy to help!

Ready to join us? Hit 'Apply Now' and let's chat!