Client Payroll Manager - Birmingham/Manchester

Client Payroll Manager - Birmingham/Manchester

Employer: KPMG UK

Location: Manchester, M2 3AE

Pay: Salary not specified

Contract Type: Permanent

Hours: Full time

Disability Confident: Yes

Closing Date: 29/06/2026

About this job

Client Payroll Manager - responsible for ensuring the delivery of operational payroll projects for KPMG bureau-based clients.

• Manage and assure delivery of approximately 350 client payrolls, spanning UK, modified and shadow payrolls for both domestic and international clients.
• Oversee payrolls ranging from single headcount to about 500 employees.
• Operate at pace and under pressure, ensuring accuracy, compliance and exceptional client service.
• Accountable for client service management and SLA delivery.

UK Client Payroll operations: Take ownership of client relationships for defined clients.

• Work with the payroll team onshore and offshore to process 350 client payrolls, ensuring timely, accurate and compliant payroll runs across UK, modified and shadow payrolls.
• Apply advanced technical knowledge to resolve escalations and complex payroll queries, including expatriate and international requirements.
• Deliver payrolls to set deadlines, demonstrating resilience and composure under pressure.
• Act as reviewer and conduct checks and reconciliations to ensure payroll outputs meet client expectations and compliance standards.
• Maintain commercial and scope discipline.
• Support onboarding of new clients, ensuring smooth transitions and rapid integration into payroll processes.
• Act as technical point of contact for payroll queries, providing clear, concise, and solution-oriented responses.
• Collaborate with internal teams to support cross-border payroll delivery and resolve escalations swiftly.
• Contribute to development of SOPs, checklists, and training materials for payroll operations.

Essential Skills & Qualifications

• Similar payroll experience, with proven delivery in multi-payroll environments.
• Advanced knowledge of UK regulations including PAYE, NIC and pension application.
• Ability to work at speed, under pressure, and to strict deadlines.
• Strong technical problem-solving skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in payroll software (ideally Sage and/or Star) and Microsoft Office.
• Self-starter, able to work independently and as part of a team.
• Forward-thinking, able to anticipate risks and issues.
• High level of integrity, professionalism, and client-focused commitment to continuous learning and improvement.

Additional Attributes

• Client payroll bureau experience desirable.
• Experience of expat, shadow or modified payrolls.

We are open to discussing flexibility and remote working options for this role.

Proud member of the Disability Confident employer scheme.