Client Operations Lead: Outsourced Admin & Governance

St. James's Place is seeking a Client Operations Oversight Manager to oversee outsourced administration services within a defined product area. You will monitor performance against SLAs and KPIs, manage incidents, and support governance forums ensuring high quality, compliant service.

This is a hybrid, mid-senior level role based in Cirencester. You will build strong relationships with internal stakeholders and our Admin Centre, driving service improvements in a regulated environment while