Client Experience Lead - Front Desk & Guest Relations

Pinsent Masons is looking for a Client Experience Team Leader for their London office. In this role, you will lead the reception team to provide top-tier service to clients visiting the firm's Global HQ. Responsibilities include managing service standards, coordinating schedules, and training team members. Ideal candidates will have supervisory experience, excellent communication skills, and the ability to use booking systems. The position offers a permanent contract and benefits such as 25 days of annual leave and a contributory pension.