Client Delivery and Onboarding Manager

THE COMPANY:

Our client is a specialist FX Brokerage company, helping customers by combining its own technology, insights, experience and industry connections with the best technology and banking service infrastructures available.

THE RESPONSIBILITIES: Client Onboarding & Service Delivery:

• Manage team to deliver efficient end-to-end client onboarding, ensuring timely and high-quality delivery and adherence to internal AML/CTF policies and procedures.
• Escalate or own issues when needed, and ensure quick resolution.
• Act as the point of escalation for complex onboarding queries while serving as a subject matter expert on AML onboarding.
• Signing off low & medium risk onboarding files.
• Coordinate with internal teams to address dependencies and remove blockers impacting client delivery.

Team Leadership & People Management:

• Lead, coach, and develop a team of Client Delivery Analysts.
• Set performance expectations, provide regular feedback, and ensure a high-performance culture.
• Support workload planning, prioritisation, and team efficiency.

Stakeholder & Cross-Functional Collaboration:

• Act as the point of escalation for operational issues affecting clients.
• Partner with and influence stakeholders to drive alignment and resolve delivery challenges.
• Manage relationships with third-party vendors providing KYC, ID verification, and screening services.

Risk, Control & Compliance:

• Oversee risk and control tasks related to client processes.
• Ensure adherence to regulatory standards, internal policies, and audit requirements.
• Identify gaps in controls and partner with relevant teams to mitigate risks.

Process Improvement & Data Insights:

• Identify opportunities to streamline processes and enhance operational efficiency.
• Use data and insights to track team performance, monitor KPIs, and propose improvements.
• Preparing management information (MI) and periodic reporting.
• Contribute to the design and implementation of scalable onboarding and delivery workflows.

EXPERIENCE REQUIRED:

• Proven experience in client onboarding manager role.
• Direct management experience, ideally leading KYC, Onboarding or client delivery teams.
• Must have experience working in the financial services industry and a solid understanding of onboarding corporate clients, including complex ownership and control structures.
• Experience working in FinTech / high-risk sectors would be advantageous.
• Demonstrated ability working in a fast paced environment, managing multiple priorities.
• Excellent stakeholder management and communication skills.

For further information please contact Hannah Tabatabai