Client Care - Receptionist

Rosehill Veterinary Clinic, Plymouth, Plymouth, South West

We are seeking an organised, personable Receptionist to join our team at Rosehill Veterinary Clinic on a full-time basis. This is a temporary role on a fixed-term contract for approximately 9 months.

Rosehill Veterinary Clinic is a well-established practice in the heart of Plymouth, with a loyal and longstanding client base. Our bright, modern practice has recently been fully refurbished, providing a welcoming environment for both clients and team members.

We are well equipped with a dedicated theatre, spacious prep room, X-ray and ultrasound facilities, and a separate dental suite with up-to-date dental X-ray. We are committed to ongoing investment in equipment and modern ways of working.

You'll be supported by a friendly and experienced team, including five Registered Veterinary Nurses, two Animal Nursing Assistants, a Student Veterinary Nurse, and a welcoming reception team. We are proud to be RCVS Practice Standards accredited at the Small Animal General Practice level.

How You'll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

You will work 40 hours per week across 5 days per week, covering a variety of shifts between 8 am and 7:15 pm. You will also be required to work 1:2 Saturday mornings 9 am - 2 pm.

General responsibilities include:

• Liaising with the clients and the clinical staff to provide a high level of customer care.
• Meeting and greeting clients and pets.
• Booking appointments and diary management.
• Managing telephone and email enquiries.
• Taking payment for services and products.
• Managing cash and end-of-day banking.
• Maintaining a clean and safe space for our clients and their pets.

You Might Be a Great Fit If

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You'll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We'll Support You

At IVC Evidensia, we're committed to supporting your development and wellbeing from the very start of your career. When you join us, you'll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
• Learning and development opportunities via the IVC Evidensia Academy
• Discounted veterinary care
• Voluntary benefits: choose from a range of benefits to suit you - including Green Cars salary sacrifice scheme and access to discounts/cashback with hundreds of participating retailers

Rosehill Veterinary Clinic, Plymouth

61 Molesworth Road, Stoke, Plymouth, PL1 5PF, United Kingdom