Client Care - Receptionist

The Neighbourhood Vet, East Dulwich, East Dulwich, London

We are seeking an organised, personable Receptionist to join our team at The Neighbourhood Vets on a full-time basis. This is a fixed-term contract for 6 months, with the potential to be extended or become permanent.

The Neighbourhood Vet is a lovely 20-vet practice in SE London established over 12 years ago. Our main hospital is situated in the heart of East Dulwich on popular Lordship Lane, and our two branch clinics are in Crofton Park and Penge, where we are a strong part of the local community.

Although we are a large group of 72 fantastic people, we have a close-knit, caring team. We pride ourselves on being kind and compassionate, doing the right thing for our staff, clients, and their pets, and we like to laugh and try to make every day at work a good one.

IVC Evidensia is the UK and Europe's leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.

At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment-at every stage of their career.

How You'll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

You will work 40 hours per week, covering a variety of shifts including 1:4 weekends.

General responsibilities include:

• Greeting our clients and their pets in a professional and courteous manner
• Dealing with queries both by phone, email, and face-to-face
• Advising clients on our preventative health care products
• General admin and reception duties

You Might Be a Great Fit If

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You'll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We'll Support You

At IVC Evidensia, we're committed to supporting your development and wellbeing from the very start of your career. When you join us, you'll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
• Employee wellbeing initiatives including - Healthcare Cash Plan and Cycle to Work scheme
• Learning and development opportunities via the IVC Evidensia Academy
• Discounted veterinary care
• Voluntary benefits: choose from a range of benefits to suit you - including Green Cars salary sacrifice scheme and access to discounts/cashback with hundreds of participating retailers

The Neighbourhood Vet, East Dulwich

66 Lordship Lane, East Dulwich, East Dulwich, SE22 8HJ, United Kingdom