Client Benefits Customer Service Adviser

Client Benefits Customer Service Adviser

3 Month Contract

Bristol

On Site Working

The Adecco group is part of Adecco Workforce Solutions (AWS). We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

We are happy to be recruiting for one of our high-profile Insurance and Risk Management clients. They are currently looking for a Client Benefits Customer Service Adviser to join them for a 3 month contract, however there may be an opportunity for extension.

Overview of the Role:

As a Customer Service Advisor, you will play a key role in supporting our clients in managing the clients Guide Flex platform.

While prior experience in Employee Benefits is advantageous, it is not essential. What we value most is your ability to maintain exceptional attention to detail and deliver outstanding client service, even when under pressure.

Key Responsibilities:

• Client Support: Handle client queries through online chat, and phone support, providing timely and professional responses.
• Team Collaboration: Work collaboratively within the team to deliver high-quality administration services to both internal and external stakeholders.
• Process Adherence: Follow established processes and procedures to ensure efficient and cost-effective client service.
• Task Management: Manage your own workload and client requests, ensuring all tasks are completed within agreed deadlines and service levels.
• Compliance: Ensure all work complies with internal policies, data protection regulations, and anti-money laundering procedures.

Key Deliverables

• Accurate and timely administration of flexible benefit schemes.
• Effective management of client communications and queries.
• Maintenance of up-to-date and accurate client records, including data history and invoicing.
• Delivery of work that meets or exceeds internal and external client expectations.

Skills & Experience:

• Proven experience in delivering excellent client service.
• Strong verbal and written communication skills, with the ability to engage effectively at all levels.
• A track record of accuracy and attention to detail in all work.
• Excellent organisational skills, with the ability to manage multiple tasks and meet tight deadlines.
• Proficiency in Microsoft Excel, including the use of formulas.
• Strong IT skills, with the ability to quickly learn internal systems and databases.

Location:

This role requires the candidate to work on site at the clients Bristol office 5 days a week.

Working hours:

Standard working hours with some flex where required.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

If you feel that this is a role that would suit you then please apply today.

If you do not hear from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.

The Adecco Group is an equal opportunities company