Client Account Manager Client Services London, Peterborough

About Insite

Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes.

We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 70 current employees, we are small but mighty, delivering more by working together.

At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.

About the role

We're looking for an experienced Business to Business Account Manager to join us, working as part of our Client Services team. The responsibilities include assessing financial and operational data relating to the performance of our client's heat networks. You will utilise this data and present monthly/quarterly updates to your portfolio of clients highlighting risks, presenting solutions, and collaborating with internal departments to deliver improvements that mitigate those risks.

To succeed in this post-sales role, you should be adept in providing professional written and verbal business updates, be passionate about delivering the highest service standards to our clients and have the gravitas to challenge the status quo by recommending business process changes to help enhance the overall services we provide.

Ultimately, you will ensure our company retains and expands our client base.

Location and working hours:

Working at either the Peterborough (PE1 5DD) or London (EC2Y 9DT) office with remote working available and nationwide travel to client meetings.

Monday to Friday - 37.5 hours per week.

Required skills and attributes:

• Proven work experience as a B2B account manager, preferably within the energy sector or evidence of success in a similar role.
• Solid understanding of financial reporting.
• Excellent written and verbal communication skills.
• Excellent planning and time management skills, able to deliver against committed deadlines.
• Intermediate to advanced Microsoft Excel, Powerpoint and word skills.
• Ability to write and deliver creative, imaginative presentations and communications.
• Self-motivated, enthusiastic approach.
• A hunger for self-development.

Benefits:

• Salary : £30,000 to £35,000 depending on experience.

• Holiday Allowance: 25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.
• Pension Scheme: Employer pension contribution matched at 4%.
• Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges.
• Corporate Social Responsibility (CSR) Programme: "DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives. Additional information can be viewed here
• Social Events: Regular company social events, including an annual Summer Party and Christmas Party.
• This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.

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