Client Account Manager

Job Title: Client Account Manager / Business Development
Location: Aberdeen
Contract Type: Permanent
Sector: Oil and Gas Subsea
Description:
Our client are seeking a dynamic and results-oriented Rental & Services Account Manager to drive business development activities and grow relationships with key clients. The Account Manager will focus on developing new business opportunities, representing the client at trade shows & industry events while managing and nurturing existing client relationships via Key Account Management (KAM). This role requires a proactive approach to sales, exceptional customer service skills and the ability to identify and capitalize on market trends. Own and grow a portfolio of offshore energy clients (operators, vessel/ROV contractors, EPCs) for our subsea mechanical tooling, survey and Inspection services offering. Based in Aberdeen with regional travel.
Responsibilities:
â Build and maintain strong, long-lasting relationships with key clients, acting as their primary point of contact and trusted advisor.
â Develop and execute account strategies that align with both client objectives and company goals, ensuring growth and profitability.
â Conduct market research to identify emerging trends, customer preferences, and competitive landscape. Use insights to recommend service enhancements and new offerings.
â Ensuring good communication throughout departments and group offices.
â Identify opportunities for client products and supply feedback and ideas into the R&D department.
â Comply with the company Compliance Program, policies and procedures for both sales and operations aspects of this role.
â Hands-on understanding of subsea mechanical tooling and survey equipment.
â Attend meetings and carry out other duties as required.
â Own and grow accounts (ESCA): build a rolling pipeline, qualify opportunities, and convert to orders against revenue/margin targets.
â Be the primary client POC: maintain senior relationships, understand requirements, and ensure right-first-time delivery and customer satisfaction.
â Quote
• contract discipline: prepare proposals/SoWs and pricing; negotiate terms; issue T&Cs & End-User Statements with every quote; ensure PO/EUS received; issue Order Acknowledgements.
â Cross-functional delivery: link sales with engineering and logistics to communicate scope clearly, align dates, and mobilise on time (incl. Norway/other sites).
â Technical stewardship: interpret inquiries from operational/technical angles (tooling, survey, Inspection) and shape solutions that meet spec.
â Market & fleet insight: track fleet demand, competitor pricing, and project schedules; feed data-driven inputs to Capex and product/R&D.
â Compliance & systems: Compliance Program/policies/procedures; capture all correspondence in C-SAM and maintain accurate CRM/forecasting.
â Business development activity: run demos/Lunch & Learns, support tradeshows, produce reports/forecasts, and contribute to group sales initiatives.
Desired Qualifications:
â Post Secondary Education in Electrical or Electronics Engineering is preferred.
â Strong client network across operators and ROV/vessel contractors in/around Aberdeen (Preferred)
Experience:
â Strong management and leadership skills
â Ability to communicate throughout the organization structure, inspire and motivate.
â Experience in the Offshore energy rental/services with hands-on understanding of subsea mechanical tooling, Inspection and survey equipment.
â Strong attention to detail.
â Thrives under pressure and delivers high-quality work in a fast-paced, deadline-driven environment
â Highly motivated and growth-oriented, with a passion for building a career in an industry-recognized technology company.
â Ability to identify new product and service opportunities to be added to the company's product offering.
â Practical understanding of mechanical subsea tooling (torque, cutting, jetting, hot-stab, verification) and survey equipment workflows
â Coordinates complex mobilisations with workshops, logistics and vessels; right-first-time mindset
â Comfortable reading technical specs, method statements and certification packs
â Proficient with CRM (e.g., C-SAM/HubSpot), MS Office/Google Suite; quick to learn client portals
â Clear documentation and reporting; maintains accurate records and activity logs

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.