Clerical Officer

Main area Family Care Grade Band 3 Contract Permanent: 2 x 30 hour posts Hours Part time - 30 hours per week (Working between Mon and Fri between the hours of 8am and 5pm) Job ref 435-C073-26

Site Burnley General Hospital Town Burnley Salary £25,760 - £27,476 per annum pro rata Salary period Yearly Closing 06/07/:59

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area.

Job overview

Provide clerical and administrative support to the Booking Team within Community & Neurodisability Paediatrics. The role requires competency in general admin, keyboard skills, good communication, and an ability to work well within a team. An ability to understand the need for and maintain confidentiality is essential.

Main duties of the job

• Ensure a high standard of data quality, ensuring that patient demographic details are accurate and up to date within our clinical system (EMIS).
• Transfer and book patient records using patient tracers.
• Open and prioritise correspondence (often highly sensitive and confidential) on behalf of the autism team/secretaries/consultants, ensuring urgent correspondence receives prompt attention.
• Distribute relevant correspondence/questionnaires to other health professionals within the Trust, educational establishments and outside agencies.
• Manage incoming referrals for triage, adding to our clinical system for triage by clinicians.
• Send Accept/Reject letters to referrers and families from within our EMIS system.
• Take telephone queries from parents/carers and health professionals.
• Book appointments and assessments for children and young people on the Community Neurodisability Pathway.
• Use of photocopier, fax, and e mail when necessary.
• Attend appropriate training, meetings and education sessions when required.
• Work with managers to review working practices and find solutions to problems.
• Work with managers to improve quality and range of services, with resources managed according to agreed policies and procedures.

Person specification

• GCSE English and Maths at Grade 'C' or above or equivalent.
• Previous administrative experience.
• Proven ability to manage priorities under pressure.
• Proven ability to produce neat and accurate work.
• Knowledge of IT systems - Word, Excel, email.
• Customer care experience.
• Organisational skills.
• Able to prioritise workload.
• Flexible.
• Adaptable to change.
• Self disciplined and motivated.
• Professional approach to work, in attitude, ethic and dress code.
• Experience in dealing with confidential information.

Equality and compliance

We are an equal opportunities employer. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.

Applicants who have a disability and meet the essential criteria will be considered under the Guaranteed Interview Scheme.

We are committed to a Zero Tolerance policy to aggression, violence, bullying and harassment.

Disclosure and Barring Service

A Disclosure and Barring Service (DBS) check is required for this role. The cost of an enhanced disclosure will be £55.38 and for a standard disclosure £27.38.