Clerical officer

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Main area Administrative and clerical Grade band 3 Contract Permanent Hours Full time - 37.5 hours per week (shift patterns covering the hours of 8am - 6pm over a 7 day service.) Job ref 407-COMMUNITY A

Site Blakenall village health centre Town Walsall Salary £25,760 - £27,476 pro rota Salary period Yearly Closing 05/07/:59 Interview date 20/07/2026

Walsall Manor Hospital is a busy district general hospital offering a complete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.

This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.

We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.

As an employee, you'll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.

Job overview We are looking for a motivated and well organised administrator with excellent communication, interpersonal, IT and organisational skills.

The successful candidate will be required to provide efficient, effective and comprehensive administrative support to the team Leads and clinical staff within the Community Nursing Services.

You will be professional, motivated, reliable, have a flexible approach to work and have the ability to work both independently and as a part of a team.

You must be willing to travel within the working day throughout the borough.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBERS OF APPLICATIONS.

Previous Applicants need not apply

Main duties of the job To provide efficient, effective and comprehensive secretarial and administrative support to an assigned team of clinical staff in a clinical environment.

To maintain Walsall Healthcare NHS Trust Standards in all aspects of the job.

Working for our organisation Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.

A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.

Detailed job description and main responsibilities Communicate effectively and maintain good working relationships with non-clinical and clinical colleagues and all other members of the multi-disciplinary team i.e., GPs, Social Care and Independent Sector to provide a co-ordinated and efficient patient focused service.

Receive and provide information that may require tact or persuasive skills to inform and support work colleagues, clinicians, other departments, patients and clients as appropriate to the job.

Request necessary items, information or services from other departments.

Act as central point for all routine non-clinical enquiries, messages and communications (verbal and written).

Exercise good judgement, tact and discretion when dealing with patient enquiries by providing a basic analysis of needs and providing non-clinical advice to patients and relatives/carers about admissions and appointments as authorised by the clinical team and team leaders.

Respond promptly and appropriately to external and internal telephone queries from clients, carers/relatives, members of the general public and members of the multi-disciplinary team.

To refer any clinical enquires to relevant clinical teams and team leaders in a timely manner.

Provide clerical support as required and/or as assigned.

Support front facing reception areas to receive (meet and greet) patients, relatives, carers, members of the general public, clinical and non clinical staff.

Comments and contributes to local administrative and secretarial policies and procedures.

Handle complaints in a tactful and courteous manner, in line with organisational policies and procedures.

Be responsible for ensuring confidentiality is maintained at all times in accordance with the Data Protection Act and organisation's policies and procedures.

Person specification Qualifications

• NVQ level 3 Business Administration and/or Equivalent level of knowledge gained through experience
• Training and experience appropriate to the departmental role
• Equivalent level of knowledge gained through experience of working as a Clerical Officer within a healthcare role

Skills and Aptitudes

• Experience of working on Microsoft Office applications such as Word, Excel and Powerpoint
• Experience of Diary management utilising Microsoft Outlook
• Able to develop own skills and knowledge and contribute to the development of others
• Able to monitor and maintain health, safety and security of self and others
• Able to contribute to the improvement of service, making recommendations and applying suggestions as agreed within the team
• Able to maintain quality in own work, encourage others to do so and contribute to improving quality
• Able to support and promote equality and value diversity
• Able to work well within a team, with a flexible approach and be able to work in a high energy environment.
• Able to work on own initiative and prioritise own workload
• Able to support at all levels.
• Experience of using ESR, Info Hub and other Walsall Healthcare systems
• Able to communicate with a range of people on a range of matters, some of which may concern difficult matters or difficult situations with support.
• The ability to work well in a team.
• Able to contribute to the processing, modification, structure, maintenance, presentation and monitoring of data and information within a team or as assigned.
• The ability to use Microsoft Outlook to arrange appointments, allocate work and manage diaries
• The ability to utilise Fusion, Careflow and the Info Hub to gain data.
• The ability to gather and present data in a professional manner.
• Previous knowledge of Community and Healthcare Services
• Knowledge of how to create and manage spreadsheets, Databases and Off Duty Rotas.
• Previous knowledge of Community and Healthcare Services

Knowledge and Experience

• Equivalent level of knowledge gained through experience of working as a Clerical Officer within a healthcare role
• Experience of working on NHS systems such as Fusion and Careflow
• Experience of working on Microsoft Office applications such as Word, Excel and Powerpoint
• Experience of Diary management utilising Microsoft Outlook
• Experience of using ESR, Info Hub and other Walsall Healthcare systems

Flexibility

• Able to fulfil the health requirements of the post as identified in the Job Description, taking into account any reasonable adjustments recommended by Occupational Health.

Other

• Ability to work across services located across the borough of Walsall.

Please note your application will be transferred from the NHS Jobs system to the internal Walsall Healthcare Trac System. All correspondence will be sent via Trac.

Sponsorship and Visas We welcome applications from all candidates with the right to work in the UK, including those on Health and Care Visas, Graduate Visas, or other valid permissions. All candidates will be considered on equal terms.

This Trust currently recruits successfully from the domestic labour market and has a sufficient pool of suitably qualified candidates for Band 3 roles. Visa sponsorship is therefore not available for this role currently.Candidates who already hold the right to work in the UK, including those on an existing Health and Care Visa, Graduate Visa, or any other valid permission are welcome to apply and will be considered on equal terms. This position is reviewed regularly in line with Home Office guidance. Right to work will be verified at each stage of the recruitment and monitored throughout employment . click apply for full job details