Clerical Officer - Fixed term until 31.03.2028

Overview

St Helens Borough Council is looking for an experienced and enthusiastic Clerical Officer to join this busy service. This fixed term role (until 31 March 2028) will be the first point of contact for clients experiencing accommodation issues, assessing their needs and deciding on the most appropriate course of action.

Key Responsibilities

• Act as the first point of contact for clients experiencing accommodation issues.
• Assess client needs and determine appropriate actions.
• Communicate sensitively with customers and signpost them correctly within the team.

Terms of Employment

This role is fixed term until 31 March 2028; extension of contract is subject to future funding.

Benefits

Employees receive a wide range of benefits including well being at work, financial benefits, flexible ways of working, and learning and development support.

Equality and Diversity

St Helens Borough Council is a Disability Confident Leader and offers a guaranteed interview to disabled applicants who meet the essential criteria. We welcome applicants from diverse backgrounds, encouraging those who share our values to apply. For further information, see We are also recognised as a leading fair employer under the Liverpool City Combined Authority Fair Employment Charter, reflecting our commitment to fair pay, secure work, training and progression, and staff well being.