Clerical Coordinator - Imaging

Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary's, Queen Charlotte's & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

We are looking for an enthusiastic, motivated and adaptable individual with experience in clerical and administration duties.

You will provide a comprehensive and efficient reception and examinations booking service to patients attending the Imaging Department. You will respond to and deal with a variety of often complex requests in a timely manner, whether by telephone, fax or in person.

You will be expected to work independently and manage and prioritise your workload, liaising closely with the wider administration team in the Department.

You will be joining an exceptional team who have shared values and consistently strive to provide high quality patient care. We work collaboratively with other multidisciplinary teams to improve our service, as well as supporting staff to develop their skills and confidence within the department.

Main duties of the job

• Perform administrative tasks according to Trust, Departmental and statutory regulations.
• Provide a high standard of patient care within the Imaging Department.
• Communicate effectively to ensure the smooth running of the service.
• Supervise junior staff within the Imaging department.
• Demonstrate a commitment to the Directorate and Trust Objectives.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person specification

• A Level, NVQ 3 or equivalent experience.
• Formal Customer Care Training or willingness to undertake.

Experience

• General clerical experience including filing.
• Knowledge of hospital CERNER patient administration system.
• Knowledge of medical terminology.
• Experience of having working relationships with clinicians, GPs, managers, consultants and other clinical staff.
• Prior experience of working in a healthcare environment and using a Radiology Information System (RIS).
• Knowledge of NHS waiting and booking targets.

Skills/knowledge/abilities

• Good keyboard and IT skills.
• Ability to manage difficult situations.
• Ability to input and retrieve data accurately on a computerised system.
• Ability to work within a team as well as independently with a professional approach towards work and colleagues.
• Proficient use of Microsoft Office (Word & Outlook).

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on UK Visas and Immigration - GOV.UK.

We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).